Sales Customer Service

OBJECTIVE

To work with an organization where I can use my technical expertise and knowledge to be impactful and make contributions to its growth and success while expanding my professional skill-base.

EXPERIENCE

MXN Corporation June 2012-present

Technical Sales and Support Liaison

Responsible for providing 1st tier support to inside staff and clients, solving various technical computer, network, and phone issues, managing client proposals, sales inquiries, and product support.

Successfully managed over 500 client proposals

Proficient with various systems and software including:

Mitel products, HP networking, Fortigate Security, Meru Wireless, Microsoft Suite Software, Yosemite OS X

Worked heavily with ERate and USAC

Bartow County BOE Jan 2002-May 2012

District Technology Specialist

Responsible for installing and maintaining computer hardware and software on over 1K computers in Bartow County School System schools, providing technical support and training to teachers and staff, and inventory control.

Developed and organized software training programs for teachers and administrators on various software programs including Microsoft Suites.

Provided periodic consultation and review to the school board regarding present and future technological needs.

Created and Managed an afterschool Computer Club for a Title One Elementary School.

The Hume Group Jan 1986- Dec 2001

Call Center and Parcel Assets Manager

Managed daily operations including HR responsibilities, training personnel, and troubleshooting equipment. Developed and successfully implemented sales scripts and regional customer service manuals to increase sales growth and support effectiveness. Oversaw receiving, processing, and transfer of over 1000 parcels per day.

Successfully managed over 25 employees; always met or exceeded production standards

Increased sales growth 48% by developing and implementing sales and support scripts

Worked as Consultant for one year when the company was bought and moved out of state.

EDUCATION

Valdosta State College September 1975 - May 1978

Atlanta Area School for the Deaf August 1980 – May 1982

Certified Interpreter

SKILLS

Customer Satisfaction, Constructing budgets and proposals, Direct and Technical sales, managing various assets simultaneously. Certified in Sales for HP Networking, Meru & Aruba Wireless, and Mitel 3300. Proficient in PowerSchool, Schoolmax, and NetSuite

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