Technician Help Desk

Objective

IT professional seeking a challenging opportunity for advancement

Technical Skills

Router/Switch configuration, and Firewall implementation

IP addressing (CIDR, VLSM), subnetting, and connectivity

LANS/WANS,TCP/IP, network layers and protocols

DHCP, DNS, File and Printer sharing, Remedy, Service-now, SCCM

MS Office, Windows XP, Windows 7, Server 2008 R2, Active Directory

Completed all A+, CCNA, MCTS, MCITP training

Soft Skills

Self-motivated, detail-oriented, strong organizational skills and ability to multi-task

Excellent written and verbal communication, troubleshooting and problem solving skills

Strong desire and willingness to learn

Ability to work independently/team player with exceptional interpersonal skills

Professional Experience

Deskside Support Technician, Brooksource, Atlanta, GA 2013-2015

Workstation refresh, imaging, and migration

Hardware/Software, peripheral devices installation and configuration

Created/resolved Help Desk tickets or escalate where necessary

Added, moved and changed IT assets in the IT asset inventory database

Performed all other duties as directed or required

Systems Technician, Courtyard by Marriott, Atlanta, GA 2011-2013

Installed, monitored, maintained network devices and communications closet

Troubleshoot high-speed internet connectivity issues

Performed routine desktop/server backups as scheduled or directed

Provided end-user support to property staff and business center

Complied with attendance policy and be available to work on a regular basis

Network Support Intern, Chattahoochee Technical College, Marietta, GA 2010-2011

Cisco Router/Switch installation, configuration, and maintenance

VLAN/VTP/LAN/WAN design and implementation

Performed adds/moves/deletions, setup and reset of Staff/Student passwords

Demonstrated professionalism and courtesy to staff and students at all times

Education

Bachelor of Applied Sciences, CIS, Kennesaw State University - 2016

Associate of Applied Sciences, CIS, Chattahoochee Technical College, Marietta, GA – 2012

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