Customer Service Medical

D o [ I [ I o !J IJ [ I o IJ IJ o

Maureen Britt

*** ******* ***, **********, **. 30052

404-***-****

***********@*******.***

Objective

To acquire long-standing, gainful employment with an established organization where I can apply the knowledge and experience I have gained over the years in customer service, clerical duties, and operational skills. Qualifications

~ Medical Office - customer service, appointment scheduling, processing accounts receivable, billing, records management, collections, and administrative duties

~ Retail Management - customer service, restaurant hosting and serving, cash register operations, inventory receiving and stocking, making daily/nightly bank deposits

~ Hotel Transportation - customer service, bell hop services Work History

2005-Present (off and on, as needed) - Host/Server, IHOP Restaurant, Snellville, GA February, 2014-0ctober, 2014 - TransportationiBell Hop, Hyatt Villa Christina, Atlanta, GA August, 2014-January, 2014 - Assistant Manager, Dollar Tree, Snellville, GA December, 2006-July, 2012 - Front Office Coordinator, Gwinnett Dermatology, Snellville, GA Duties included but were not limited to:

• Greeting patients and processing into appointment fulfillment

• Scheduling appointments for patients via in person, by phone, or through email correspondence

• Monitoring patient time from check in to check out and insuring timely treatment

• Tracking and processing accounts receivable

• Verification of medical benefits and appropriate billing

• Maintaining accurate medical records and processing transfer of records to partnering offices while remaining within HIPAA regulation.

January, 1991-February, 1996 - Front Office Coordinator, ENT of Atlanta, Atlanta, GA Duties included but not limited to:

• Processing/management of patient records

• Checking patients inlout during appointment times

• Taking payments and applying to correct patient accounts

• Verification of medical benefits

• Corresponding with insurance companies for accurate benefit application and applicable patient/third party billing

• Collections on unpaid patient accounts

• Remaining up to date on all HIPAA guidelines and regulations

• Administrative duties for partnering physicians

• Acting as liaison between practice and surgical facilities to insure patient surgery appointments were scheduled and secured .

Education

Dekalb Technical College (1983-1984)

Business administration

References supplied upon request

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