Customer Service Administrative Assistant

Ivonne Rivera

*** *** **. *. *** *** St. Petersberg, Fl 33707

Tels. 787-***-**** / 407-***-****

E-mail: **********@*****.*** / **********@*****.***

Objective

Looking for a challenging Human Resources administration position.

Education:

Master of Business Administration, Human Resources University of Phoenix, Guaynabo, PR

Bachelor of Business Administration, ManagementUniversity of Phoenix, Guaynabo, PR,

Associate of Science, Administrative Assistant Interamerican University, Bayamon, PR,

Skills:

Excellent communication skills - both verbal and written (English / Spanish). .

Excellent customer service skills.

Exceptional ability to work well in a team.

Ability to adapt easily and learn quickly.

Ability to multi-task, remain calm and professional under stress.

Exceptional ability to maintain a positive attitude, handle conflict and confrontation.

Proven ability to establish structure and discipline in a department.

Computer skills, MS Office Suite, Internet, Data Entry

Professional Experience:

ProHuman March - September 2015

CIG Apparel

Executive Assistant

Assisted the President of the company in handling daily office activities. Provided information to the customer as requested. Placed uniforms orders. Establish employee’s schedules, organized sales personnel’s appointments, prepared sales commissions reports. Responsible for collection of pending invoices and followed- up until the payment was received. Created and organized all the documents such as letters, memorandums and reports as requested. Handle human resources for the employees and the administration.

Adecco 2014

BDO Puerto Rico

Administrative Assistant

Responsible for office procedures and sending tax documentations.

Inter-Strap Packaging

Secretary / Customer Service

Responsible for writing quotes, letters, filing, answering phones and other office procedures as required.

News Distributors of Puerto Rico July 2009 – August 2013

Customer Service Director / HR Coordinator

Establish employee’s schedules for working hours and vacations. Actively participated in job fairs and helped with the recruiting process. Conducted interviews for the available positions. Assisted in creating the employee handbook, policies and procedures. In charge of verifying the employee’s timesheets. Created documents concerning disciplinary actions or any document as requested. Directly participated in company’s initiatives. Ensure that client data and management reporting was processed efficiently and accurately while maintaining proper security standards. Pro-actively identified potential client issues. Monitored clients’ satisfaction processes, and responded to clients concerns, and inquiries. Responsible for data entry, created the schedule for the employees, created reports for managers and supervisors, gave training to the office clerks.

Supervised the customer service representatives to ensure the client information and inquiries were handled according to procedures. Prepared reports for the supervisors. Supervised the inventory, dispatching and receiving merchandise, establishing maximum and minimum quantities of inventory. Maintained direct communications with the suppliers, buy the merchandise and made payments to each supplier.

El Vocero de Puerto Rico, Data Entry Supervisor Dic. 2003 – June 2009

Responsible for answering the calls from customers, data entry, created the schedule for the employees, created reports for managers and supervisors, training of the customer service representatives, interviews for the available positions, and over-time control..

El Día Directo, Telemarketing Coordinator March 1999 – June 2003

Campaign Management; coordinated the operational functions in the campaigns, provided all the information required to the accounting department for billing procedures, coordinated the mailing process for the campaigns, analyzed current market trends, ability to relate customer insights with technology solutions, coordinated training for all new telemarketers, monitoring of telemarketers, established the schedule for the telemarketers by project, make monthly and daily reports for clients and administration. Assist the Human Resources Department with the interviewing process.

El Nuevo Día March 1998 – March 1999

Buyer Supervisor, Purchasing Department

Developed, managed and executed buying process to guarantee quality in the production of the newspaper. Maintained a quality inventory to optimize profit objectives for the company. Responsible for recruiting new talent. Study the competition make sure that we have good quality for better prices. Writing of situations reports for the administration. Monitored and followed- up on all orders made by the department. Supervised and managed directly all buyers of the department and make sure that all the resources were used properly.

Administrative Assistant/Buyer, Purchasing Department Nov. 1994 – March 1998

Responsible for document control. Managed the Abitrol System for a paper inventory, made all the reports in MS Office, assisted the buyers in the process to get the inventory stock and to fill the requisitions received from all the departments, assist the purchasing clerk to follow up the order and get the status.

Reference:

Upon Request

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