Customer Service Representative
Resume:
Name: Mary Ann Ursabia
Address: Silang, Cavite
Contact no: 094*-***-****
Email address: ***********@*****.***
Career Objective: To find employment as a human resources associate where I can draw upon my existing expertise in this area and continue my professional development as a key component within the department.
PERSONAL DATA:
Nickname: Joe
Age: 26 yrs.old
Status: Single
Gender: Female
Religion: Roman Catholic
EDUCATIONAL SUMMARY:
Bachelor of Science in Nursing
Dr. Yanga’s Colleges Inc.
Wakas Boacaue Bulacan
2006-2010
WORKING EXPERIENCE:
RESULTS COMPANIES
Position: HR Associate/Company Nurse
Eastwood Libis QuezonCity
Dates of Employment: August 01, 2011-Feb 01, 2013
(1yr. & 6 months)
•Provide first aid/nursing to all employees.
•Assist in HR task (phone interview, face to face interview, paper screening and administer exams to the applicants)
•Monitoring the attendance and payroll.
•Perform 201 filing.
Position: Customer Service Representative
Eastwood Libis QuezonCity Dates of Employment: August 02, 2013-Feb 02, 2014
(1yr.)
•Handled an inbound call, for customer inquiries and concern.
•Provide a customer satisfaction.
•Know how to handle problem solving, by clarifying the customer complaint, determining what the cause is and providing the best solution to solve the concern.
ALPHALINK GLOBAL SOLUTIONS
Position: HR Associate/CSR
Cubao Quezon City
Date of Employment: Feb. 03, 2014- May 04, 2015
(1yr. & 3mos.)
•Overall lead in the end to end staffing solutions to our clients.
•Use traditional sourcing strategies as well as out of the box ways to find the qualified candidates for the job.
•Conducts paper screening, phone interviews, face to face interviews and administer exams to the applicants.
•Endorse applicants to the hiring managers and does profiling to the elected and not selected endorsements as basis of recruitment data analysis.
•Does job offer and salary negotiations as well as marketing of the company.
•Monitoring the attendance and payroll.
•Conducts orientation for new bees.
•Organize and schedule meetings and appointments.
•Prepare cost of labor and proposals.
•Schedule of service shuttle.
•Ensure implementation of all house rules.
•Ensure office supplies, ink bond paper etc.
CHARACTER REFERENCE:
Stresa Parilla
Senior Account Manager
Krizaleih Borja
HR Supervisor
Patricia Gurango
Sourcing Associate
Contact this candidate