Customer Service Representative

Curriculum Vitae.

Personal Information:

Full Name: Emall Hotak

Tazkira (ID): 672201

Date of birth 01-01-1987

Place of birth: District 9th, Kabul, Afghanistan E-mail: acr79f@r.postjobfree.com Mobile No.: 937**-**-****, +937**-**-**** Current Address: Hotkhil, District 9th, Kabul, Afghanistan. Educations & Computer Skills:

Graduated from high school with High School Diploma (Duration of Study 12 Years) Graduated from English Language & Computer Private Course. Microsoft Office Skills.

Languages: Reading Writing Speaking

Pashtu Fluent Fluent Fluent

Dari Fluent Fluent Fluent

English Fluent Very Good Excellent

Career History:

ECOLOG INTERNATIONAL/Afghanistan.

I worked As Customer Service Representative from 2009 till 2010 in ECOLOG INTERNATIONAL Kabul Afghanistan.

RESPONSIBILITY:

1: Reception Laundry Bags.

2: Accountability.

3: Customer Service.

4: Resolving issues with Customers.

5: Claim Applications (Discrepancy on return)

6: Responsible for Local employees.

7: Any Applicable Administration.

MY WORK CAREER IS THE SAME HERE BECAUSE THE CONTRACT IS CHANGED FROM ONE COMPANY TO ANOTHER BY NATO.

Sodexo Universal/Afghanistan:

I worked As Customer Service Representative from 2010 till 2011 in SODEXO UNIVERSAL Kabul Afghanistan.

RESPONSIBILITY:

1: Reception Laundry Bags.

2: Accountability.

3: Customer Service.

4: Resolving issues with Customers.

5: Claim Applications (Discrepancy on return)

6: Responsible for Local employees.

7: Any Applicable Administration.

Thales Afghanistan.

My Current Job

Title of the position: Store man

Location: ISAF Theater of operation - Afghanistan

Reports to: IDS Team Leader

Overall responsibility:

1: Warehousing management

2: Reception and preparation

3: Inventory

4: Keep logistic area in good condition

Key areas of responsibility:

1: Reception of material at CATO or on LOG site

2: Dispatch product to a storage location

3: Proceed to a weekly spot check of the stock

4: Proceed to a periodic inventory of the stock

5: On regular basis do keep clean and tidy the log area 6: Prepare the delivery request from administrative coordinator 7: Be able to support the Edition of all necessary documents for delivery 8: Record all move through the warehouse management system Consults with:

Transport coordinator

Administrative coordinator

Transport coordinator

CATO

Other Nation at KAIA Camp for shipments

Page 1 of 1

Marc Lepine

THALES liDS FRONT OFFICE MANAGER

ISAF Operations - KAlA Kabul

Ihg .rong. ids(a)hg .isaf.nato. int

NCN: 688-3806

GSM: -**-**-**-**-**-**

This letter'is intended to introduce and high+ight the abilities, capabilities and the skills of EmaIl Hotak.

EmaIl has been employed with us since November 2011 till present as an assistant store man, within weeks he was marked as being much more capable in assuming higher responsibilities therefore; he was promoted to Store man. His ability to quickly learn and apply the process made him, in a very short period of time one of the most trusted store man within our organization and a valuable asset to the team.

EmaIl is an intelligent individual and respectful of all his subordinates, peers and superior alike, he rapidly learned and applied the process and policies involved, thus he was on regular basis made a supervisor on multiple given projects, involving the supervision of a 10 man team, ensuring the process and procedures were followed and respected by all, most of all as a conscientious individual, he applied and enforced the health and safety procedures.

His day to day employment consisted but not limited to the following: Supervision of the process, ensuring the correct material and equipment was served and delivered as requested, inventory control, Local purchase, Repair and return, processing the daily inspections of our vehicles and equipment, ensuring the good functioning of our equipment and the safety of all.

Most importantly, he has earned from the beginning the respect of all, based on his integrity, his professionalism and his ability to adjust instantly to any situations. Emall is without a doubt our top store man and a top notch asset for our organization and will do the same for any future employer. Dear Sir/Madam,

TO WHOM IT MAY CONCERN

31 Dec 2014

THALES LOGISTIC

T H A L E S

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