Customer Service Manager

Rebecca Arslanian

*** **** ** • Apt # **** • New York, NY 10038

****************@*****.*** • 516 - 418 - 9329

Education:

Pace University

Lubin School Of Business Graduated in May 2015

B.B.A. in Arts & Entertainment Management - GPA: 3.5 Dean’s Scholarship, Mentorship Nomination & Sigma Alpha Pi Nomination Achievements:

Successful Women at Pace (SWAP) Mentor

Mentorship Program Oct 2014 to May 2015

Nominated to become a mentor for a new student organization and network centered on women’s empowerment, networking, and career opportunities. Sigma Alpha Pi

The National Society of Leadership and Success Feb 2014 to May 2015 A leadership honors society that is nationally recognized achievement of honorable distinction based on academic accomplishment & leadership potential. Work Experience:

Yebo Music

A&R/Artist Management Intern Dec 2014 to May 2015

Assisted the CEO to strategically drive a product solution for Les Paul, helped build a new label copy system, contributed to day-to-day tasks, assisted with intern recruitment, organized finances, booked travel arrangements for artists, promoted artists via social media, created flyers for upcoming shows, contributed to creative brainstorming, created spreadsheets on Microsoft Excel, and conducted extensive research. Warner Music Group

ADA Music - Radio Promotions/Tour Marketing Intern Jan 2014 to June 2014 Constructed & updated the weekly radio reports using Mediabase & Microsoft Excel, researched artists touring information, input data into the Tour Manager database, observed company meetings, helped maintain an organized and updated filing system, organized merchandise inventory, and prepared promotional mailings. Crumbs Bake Shop

Sales Associate Jul 2011 to Aug 2013

Explained information about the quality & value of products available, answered phones, replenished stock to ensure product availability, recommended merchandise based on customers needs, followed all opening & closing procedures, and trained new employees. The Beatles Pilgrimage Tour

Tour Salesperson Feb 2011 to Sept 2011

Provided excellent customer service, communicated all information about the tour to the customers, developed and maintained valuable relationships, promoted tours via social media and attending events, brought forth new creative ideas, created flyers on Adobe Photoshop, and assisted customers needs while on the tour. Jacques Ebert Associates

Executive Assistant Mar 2010 to July 2011

Assisted the CEO with day-to-day duties, answered & directed multiple telephone lines, coordinated calendars, communicated with customers via phone/email/fax, coordinated travel arrangements, helped maintain an accurate & organized filing system, photocopied important documents, created PDFs, and prepared packages & mailings. Skills:

Experience using Mediabase – Tour Manager database – Proficient with Microsoft Office: Word, Excel, Outlook & PowerPoint – Experience with Adobe Photoshop – Basic HTML skills – Very accomplished in mathematics – Detail- oriented – Very organized – Fast learner – Handled multiple phone lines – Perfectionist – Extremely passionate about music – Highly creative – Creating spreadsheets – Excellent researcher – Google Calendar – Booking travel – Tech savvy

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