Customer Service Manager

PERSONAL STATEMENT

Dedicated highly motivated goal-oriented individual with strong problem identification and problem resolution skills who has extensive experience in sales, customer service and a strong successful track record of building and managing exceptional loyal and motivated teams

Skills and Proficiencies

Skilled in typography, colour, layout and logo design, product and packaging design, photo retouching, brand strategy, design for social media and style guide development Proficient in Adobe Photoshop, Illustrator, InDesign, Dreamweaver, Digital Photography, Microsoft Office, Flash, HTML/HTML5, CSS, Quarkxpress and Javascript ANDY DI PEDE

1167 Norrington

Milton, ON L9T-5Y8

T 416-***-****

**********@*****.***

http://www.Andydipede.cf

EDUCATION

Mohawk College

Hamilton, Ontario

Marketing

Humber College Institute of

Technology and Advanced

Learning

Toronto, Ontario

Graphic Design

St. Francis Xavier

Mississauga, Ontario

WORK EXPERIENCE

Canadian Tire

Promotions & Sports Manager 2004-Present

Provided primary leadership of flyer content through planned and creative product placement

Established excellent oversight to the overall operation and implementation of innovative strategies

Delegated tasks to ensure timely and accurate completion

Introduced programs to increase average sale and margin

Managed day-to-day department operations

Led the completion of numerous on time seasonal merchandising change over’s

Train, develop, schedule and managed teams of up to eleven associates. Also motivated staff to achieve performance goals and excellent customer service to ensure optimization of department productivity

Mach 7

Graphic and Web Designer

Designed and contributed to the successful completion of websites, logos, business cards, flyers, brochures and advertisements

provided creative vision, art direction, and design for various businesses, with an emphasis on brand identity, website layout/design and marketing Arvida Insulation

Construction

Insulated water and heating pipes on commercial construction sites

Performed general labour

Provided training to new employees

Rite Chrome

Ceramic Tile Centre

Personal and business references available on request

Contact this candidate