Customer Service Sales

GAMGUL VK

My Mob : 974-***-****

My E-mail : ********@*****.***

My Objective:

To apply with my 5 years of sales and managing experience I would like to obtain a respectable position in an organization, which will enable me to use my talents, creativity and ability to the maximum, and contribute to the growth of organization as well as myself.

My Professional Experience:

Company : Keechery Enterprises Pvt Ltd

Designation : Asst. Manager – Sales

Duration : April 2010 till date

Location : Bangalore, India

Job Profile

Generating data for sales calls

Assists in recruiting efforts and interviewing process for all charmer available positions

Is a leader in customer service satisfaction and upholds the same standard to all Associates

Active role in training and development of Associates

Proactive role in establishing and carrying out all company policies including shrinkage control disciplines and programs

Assists in distributing work assignments to Associates

Getting appointments with concerned persons to call a customer meeting

Corporate client’s issues are solved by calling immediate meetings and assign corresponding person to solve the same. Taking keen efforts for customer satisfaction

Escalations are successfully addressed and problem resolving

Company presentation is provided to clients

Conduct site surveys, BOQ preparation, BOM approval from the customer and the company

Coordinating with site engineers for the work progress

Other duties as assigned by the management meeting.

Highlights

Total Project value handled at work : 15 crores

Ranking of customers satisfaction : 4/5

Dedication towards the work : 100%

Reason for changing the company : Less options to grow

Limited support

Lack of organic growth

Company : Al Futtaim Group

Designation : Merchandiser

Duration : April 2008 to April 2010

Location : Dubai, UAE

Clients : Aftron & LULU

Job Profile

Taking care of sales

Maintaining stock at the counter

Doing market analysis about the competitive products

Escalating the draw backs of offers and products to the managers

Company : MacMillan India Ltd (For clients like Nature and Elsevier)

Designation : Asst. Editor

Duration : October 2005 to April 2008

Location : Bangalore, India

Job Profile

Managing the team in the absence of the Team leader.

The activities performed are content correction, language correction, text correction, format changes etc.

The articles are edited based on the specification and style provided by the customer during copy-editing, fonts, styles and language are taken care.

Using the parser provided, the doc file is converted to GML files.

Queries are sent to the authors to clarify the doubts after editing.

Using the ASTRA production system, the GML will be converted into PDF

Receiving articles and sorting according to the due dates.

Providing articles to team members according to the due dates.

Making sure that articles are sent before the due dates.

Helping juniors during the training period.

Company : Private Tutor (Self-employed)

Designation : Private Tutor

Duration : 2002 to 2005 (4 Years)

Location : Kerala, India (in my home town Kannur)

Clients : School students up to 10th Grade

Job Profile

Teaching school students up to 10th Grade

Preparing them for exam

PSC coaching

I have done this while I was doing my Bachelor and Master course. The reason was to find finance for my studies. Also it was my great passion to teach during my studies however later I discontinued it because of securing a permanent job.

My Technical Skills:

Operating Systems : All Windows Platform

Software : MS Excel, MS word,MS Power point (MS Office)

My Academic Qualification:

MA English in (Not completed)

BA English in 2003 from Calicut University, Kerala

PreDegree in 1999 from Nirmalagiri college (Calicut University), Kerala

My Personal Details:

Date of Birth : 14 – 02 –1981

Marital Status : Married

Father’s name : VK Manoharan

Nationality : Indian

Linguistic ability : Read, write and speak: English, Hindi and Malayalam

Strength : Positive Approach, Self Confidence and hardworking

Proverb of life : Survival of the Fittest

Address: No. 45, II floor, 2nd Cross

Venketeswara Layout, SG Palya

Bangalore – 560029

My Reference Details:

Reference No: 1

Name : V Murali Krishnan

Position : Regional Manager

Company : Keechery Enterprises Pvt Ltd

Email : ***************@************.***

Mob : +91-974*-***-***

Reference No: 2

Name : Ratheesh Ravi

Position : Chief Operations Officer

Company : LAWAND Education

Email : ********.****@******.***

Mob : +**-**-**-**-**-**

More reference

available upon request

Reference No: 3

Name : Amit Sharma

Position : Head of Planning, Sourcing and Purchase

Company : Laguna-Clothing

Email : ***********@******-********.***

Mob : +91-991**-*****

Me about ME

I like to take challenges

I like to learn new things

I like to find solutions

I like to deal with problems

I like to enjoy my job

I like to work hard

I like to hear my negatives

I like to be team player and a team leader

I like to listen music

I like to read

I like to drive

I like to be well dressed

I like to be straight forward

I like guidance

I don’t like to waste time

I don’t like to waste food & water

I don’t like to be a robot

I don’t like to use bad words

I don’t like to do be get appreciated for the things which I don’t do

I don’t like gossips

I don’t like to harm others belief

I don’t like cheating

I don’t like subject changing

I don’t like beat around the bush

I don’t like lying

Me about Myself

I am very open minded and if I am telling you how much selfish I am, I have to say “I always look for my benefit through the benefit of my company where I am working and how much they are satisfied with my work”.

If someone asks me about my unforgettable years in my life, I will say from “2002 to 2005” because during this time, I learned the value of money, I have tasted the real life, I started respecting all kind of working people around me and more over all I have enjoyed the happiness of doing my things by the money which I made by hard work along with my studies.

I believe in my abilities and willingness to work in any hard situation that can build my career. I am seeking a position that is challenging and rewarding, which makes use of my talents and skills in the areas of management and leadership, relationship building and customer service, project management, and my strong people skills.

I would like to advance my career into a more senior executive role within the company where I am working and to change my focus to a decision making & executing role within my team. I am passionate about working in good companies in an environment where client service, academic excellence and people of high caliber are valued.

What I would bring to the position is diverse experience in management and communications, a high level of knowledge specific to the companies in the market where I am working and my personal qualities of integrity, enthusiasm, dedication and professionalism.

I have a record of significant achievements and extensive administration and management experience gained during a career spanning over 10 years working in co-operate office interior work execution, sales, marketing, managing and that too in two different countries. I understand complex organizations with challenging agendas striving to achieve success in a competitive marketplace and I thrive in this environment.

Please be assure that, I will only accept a position which I believe that I can handle it in such a way that you expect from me.

Salary

Current : 37k / Month (4.44 Lakhs / Annum) + Project commission

DECLARATION

Herewith I declare that the above statements are true to the best of my Knowledge and belief.

Gamgul V K

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