Customer Service Accounts Receivable

APARNA LALI

Bangalore, India

Mobile: +91-897*-***-***

E-mail: *************@*****.***

LinkedIn: https://in.linkedin.com/pub/aparna-lali/83/273/883

Skype Name: Dorothy.aparna Best time to call: After 4 PM (IST)

Express Entry Profile ID: E000453709

OBJECTIVE

To obtain the position of an Individual Contributor / Credit and Collection Supervisor where skills and expertise can be further enhanced and developed for the benefit and advancement of the organization

SUMMARY

Experience - Dynamic and resourceful professional with over 7 years of experience in Finance and Customer Service, including Credit Analysis and Collections, Fraud Risk, Accounts Receivable, and Electronic Payment Services, Quality and Audits

Expertise - Adept in reviewing and qualifying credit worthiness of customers, determining their limits for approving new products and services (credit cards, mutual funds), ensuring compliance to credit policies and procedures, collaborating with inter-departmental teams for clients' payment history and follow-up for collections (Accounts Receivable)

Client Relationship, Communication and Team Management - Demonstrates a strong customer-oriented attitude, with a thorough understanding of products and services related to Banking and Financial Services, to be able to identify client's needs and guide them accordingly. Quick learner who can adapt to fast-changing priorities, and deliver the services effectively. Confident communicator with good team management abilities, necessary to coordinate / facilitate product or process orientation sessions, and train them on process / quality deliverables

SKILL SET

Credit Risk Analysis

Reconciliation of Accounts Receivable

Quality and Audits

Client Relationship Management

LANGUAGE SKILLS

Proficient in English

EDUCATION

Master of Business Administration (Finance) – Osmania University, India (2007)

Bachelor of Commerce (Insurance) – Osmania University, India (2005)

CERTIFICATION

Modular Certificate Course for Organizational Effectiveness and Growth – Osmania University (2007)

Modular Certificate Course for Professional Effectiveness – Osmania University (2007)

Diploma in Visual Basic (2004)

Diploma in Accounting Packages (Tally ERP) (2003)

Diploma in Process and Data Entry (C and FoxPro) (2003)

AVAILABILITY

Ready to relocate at the earliest Possess no bond with current employer

GLOBAL EXPOSURE

Interacted with clients from Canada, USA and Australia

NOTABLE ACCOMPLISHMENTS

At Dell International Services

Recognized and nominated as a Collector for Canada region in non-terms collections team

Received Spot Award for exhibiting the initiative and the flexibility in accepting challenges, exceeding targets, and sustaining high performance levels

Won Best Team of the Quarter Award for achieving quality for the 4th Quarter (Dec 2014)

At Franklin Templeton Investments

Acknowledged and maintained quality, and sustained good relationships with high-profile customers like Cambridge and Hewitt

Demonstrated ownership in organizing brainstorming sessions and fun activities

At HSBC Electronic Data Processing India Pvt. Ltd.

Recognized for adhering to quality parameters, and inducted into the Quality Assessment Team within a short period of time

Mentored Individual Contributors to guide and understand the company's policies and procedures

CAREER PROGRESSION

Organization

Designation

Duration

Australia New Zealand Bank, Bangalore, India

Credit Assessment Officer

Mar 2015 – Till Date

Dell International Services, Bangalore, India

Accounts Receivable Associate

Jun 2012 – Oct 2014

Franklin Templeton Investments, Hyderabad, India

Financial Specialist

Apr 2010 – Mar 2012

HSBC Electronic Data Processing India Pvt. Ltd., Hyderabad, India

Customer Service Executive

Sep 2007 – Dec 2009

WORK EXPERIENCE

Credit Assessment Officer (Lending – Finance)

Assess the credit worthiness of the customer and set the limits on the credit card

Appraise the credit and limit size for the Corporate Credit Cards on the basis of credit risk analysis

Coordinate with different teams like Legal, Fraud, Document Preparation, Drawdown, etc., on dispatch process for the sanctioned Business Credit Cards

Facilitate a robust credit analysis process through process re-engineering initiatives

Execute assignments and trainings on downstream functions

Accounts Receivable Associate

Handled credit card issues of clients from USA and Canada regions

Identified and resolved discrepancies related to amounts received and payments

Checked clients' payment history, and followed-up with them for collection on past due accounts

Tracked illegitimate purchases made by clients and the expected loss

Financial Specialist - Global Consultant Data Services Process

Documented and provided data to Financial Consultants and clients on request

Interacted with clients for providing Mutual Fund ratings and performance to clients

Updated the clients' database

Customer Service Executive - Electronic Payment Services

Interacted with clients to accept and process requests for transfer of funds online

Maintained accuracy and quality of data of high-profile customers

Checked and reviewed the quality of data processed by Individual Contributors

Conducted training sessions to improve the quality and performance of the team members

REFERENCES - Available upon request

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