Microsoft Office Security
Resume:
Uriah Brown
Atlanta, GA 30316
*******@*****.***
OBJECTIVE
To attain a job in which my skills, strengths, and knowledge of Information Technology will grow and add value to the organization
EXPERIENCE
Transportation Security Administration (DHS/TSA)
Lead Transportation Security Officer
Atlanta, GA
Dec 04 – Present
Perform regular and recurring level 1 maintenance including operation checks, system calibrations, and inspections on screening equipment
Troubleshoot screening equipment and provide maintenance using technical manuals, handbooks, standard operating procedures, and other guides
Provide accurate explanations of the characteristics of security equipment to others
Operates and calibrates equipment and immediately report and resolve equipment malfunctions. Escalate any problems that cannot be resolved for resolution
Identified, distributed and balanced workload and tasks among employees in accordance with established workflow and skill level
Made on-the-fly adjustments to accomplish the workload in accordance with established priorities
Trained and arranged the technical training of team members
Served as coach, facilitator, and negotiator in coordinating team initiatives and in consensus building activities among team members
Represented the team in communications with management for the purpose of obtaining resources (e.g. computer hardware and software, etc.)
Implemented security-screening procedures that are central to TSA objectives that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft
Participated in information briefings concerning security-sensitive information
Georgia Pacific Atlanta, GA
IT Co-Op May 09 – Dec 11
Managed the IT Support queue, where I investigated application errors and guided end-users to solutions that solved their problems
Provided help desk support, application/hardware upgrades, configuration management, network support, and asset inventory
Performed hardware, software installations, and PC troubleshooting.
Updated content to Intranet portal
Gathered report data requirements from end-users
Performed Application Testing
Developed Test Scripts for User Acceptance Testing
TECHNICAL SKILLS/ CERTIFICATIONS
Software: Access, SharePoint, Microsoft Office Suite, HP Service Manager, BMC Remedy
Skills: HTML, XML, CSS, Cisco router & switch configuration
Environments: Windows 2000/XP/Vista/7, Linux
Certifications: CompTIA Security+
EDUCATION
Georgia Piedmont Technical College Clarkston, GA
Associates of Applied Science Networking Specialist, June 2009
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