Customer Service Accounts Payable
Resume:
TAMMY EVONNE ASHCRAFT-BROWN
Charlotte, North Carolina 28269
********@*****.***
BUSINESS PROFILE
Highly sophisticated and effective Administration/Financial Professional who is profit-oriented and performance-driven. Strong leadership, operations improvement, problem solving and customer service abilities. An action person with a proven record of success. Effective at strategy implementation and improvement of methods and procedures. Loyalty, honesty, hard work are great assets. Likes to accept new and different challenges, solve the most difficult problems and produce the desired results. Adjusts to change easily by creating new and improved methods to reach goals and objectives.
AREAS OF EXPERTISE
Accounts Payable
Accounts Receivable
Problem Solving
Mortgage Processing
Contracts/Negotiations
Tax Scheduling/Handling
Scheduling/Organizing
General Administration
Team Development
Customer Service
Operations Improvement
Building/Planning
Underwriting
Training
Quality Control
ACCOMPLISHMENTS
Accurately prepared state and federal income tax returns for clients. (H&R Block)
Ensuring client confidentiality and satisfaction for them and company. (all companies)
Scheduled and directed staff and business meetings introducing incentives, addressing and solving employee concerns. (all companies)
Maintained accounts of eight different subdivisions for new homebuilder in the Charlotte market. (Pulte Homes)
Facilitated administration of payroll for project managers increasing office efficiency and changing employee satisfaction. (Pulte Homes)
Retained accountability for closing and opening procedures accurately calculating bank deposits and daily reports. (Pulte Homes and H&R Block)
Recognizing Form 1003 and interpreting for seasoning tenure in employment additional property ownership and recognizing and analyzing debts and assets. (Pulte Homes, etc.)
Reviewed credit report, determining qualifying credit scores, analyzing adverse credit types of credit account and number of inquiries prior to loan submissions. (all companies)
TAMMY EVONNE ASHCRAFT-BROWN
RÉSUMÉ, Page 2
Reviewed title commitment for vesting, current liens, tax information, special assessments and non-standard exceptions. (Accenture Credit/Pulte Homes)
Assisted homeowners face-to-face with loan modifications. (Neighborhood Assistance)
Designated trainer for loan negotiator and support staff for loss mitigation. (Pulte Homes/Accenture Credit)
Responsible for negotiating portfolios of loan with Bank of America, Citi Bank, GMAC and AMSHI. (Pulte Homes)
PROFESSIONAL EXPERIENCE
2012-Present Accenture Credit Service Charlotte, NC
Mortgage loan administrator
Loss Mitigation Specialist II
Foreclosure follow-up/collection
2008-12 Neighbor Assistance Corporation of America Charlotte, NC
Non-profit mortgage assistance
Negotiator
Helped with all aspects of mortgages
1991-Present H & R Block Charlotte, NC
Income tax preparers/advisors
Senior Tax Advisor
Assisted/did tax preparation plus office administration
1998-02 Pulte Homes, Incorporated Charlotte, NC
Home builders/sellers
Senior Accounts Payable Associate
Handled/managed all accounts payable administration
1981-93 United States Army Reserves Greenville, NC
Finance Officer
Managed financial affairs, pay, etc.
EDUCATION
Shaw University Raleigh, NC
Bachelor of Science in Business and Financial Management
United States Armed Forces Fort Benjamin Harrison, IN
Graduate of Officer Finance School
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