Microsoft Office Software

Hong Qing Mei

*** ****** ******** ** #*, Pleasant Hill, CA 94523 Phone: 925-***-****

Email Address: *********@*****.***

INFORAMTION TECHNOLOGY SUMMARY of EXPERIENCE

Adept at providing desktop and technical support services in-person, as well as via phone and email.

Excellent problem solving and troubleshooting skills with the ability to quickly learn technologies.

Ability to build a PC Ability to produce technical documentation for both technical and non-technical audiences.

Bilingual in Chinese

Building/ troubleshooting of computers personal. .

Work with active directory, server-client roles, and virtual machines in a classroom lab in environment, security class, python, structured cabling.

Create menu and website design for a Japanese Sushi restaurant.

Familiar with C++ basic

A self-starter, target-oriented, self-disciplined and proactive professional with excellent communication skills and the ability to work efficiently on multiple tasks in both independent and team environments.

EDUCATION

ITT Technical Institute Concord, CA 6//2011-present

A.S. Computer Network Systems Graduation March 2013

Relevant Coursework

Introduction to Personal Computers Database Develop

Networking Application Services and Security Network Technology and Service Integration

WAN Technology and Application Introduction to Information System Security

Network Standards and Protocols Microsoft Desktop Operating System

Microsoft Network Operating System I, II

SKILLS

OS / Servers: Windows XP, 7 and Windows 2008

Networking: Microsoft network operating system I and II, TCP/IP, DNS

Security: networking security

Wireless: security

Devices: Switches, Routers, I Phone, Android

Application: Microsoft Office Suite, Familiar Adobe Suite

Languages: Familiar with C++

RELEVANT WORK EXPERIENCE

Bank of the west ITS\Desktop support San Ramon CA Start: June, 2015- Sep, 2015

Job Description: Using SCCM to delete the Device ID and use Bomgar, experience with troubleshooting

software install, Lan network and VPN issue. Install, test and configure new workstation, peripheral

equipment and software. Assign user and computers to proper groups in Active Directory.

John Muir ITS\Desktop support Walnut Creek CA Start: Jan, 2014- MAY, 2015

Job Description: Experience replacing/deploying PC devices, Can work independently and at a fast pace, replace\install the printer, scanner, barcode scanner, ZEBAR zm400 and image pc, troubleshooting printer

and scanner, ZEBAR. Install Auto log for each pc and badge reader. Troubleshooting with IP and DNS issue

Robert Half International Desktop Support Level II San Ramon CA MAY, 2013-NOV, 2013

Job description: support PC & Laptop and Printer, PC need to wipe and image for field and Corp, analysis pc hardware and software problem and ship pc out, save data and install the software for new hire and termination, hot swap, upgrade the system or software. Laptop need to wipe and image for loner or Corp, analysis laptop hardware and software problem, fix connect issue, upgrade the system or software. Help people connect printer and fix connect issue.

Murphy McKay & Associates PC &Server Disconnect & Reconnect Lafayette, CA July,2012-PRESENT

Job description: Disconnect and Reconnect basic when the client need us to move their PC workstation to new location and after we go there disconnect all device and circle all the devices in the paper, diagram and also put more detail things in there such as which one connect to which one and which one disconnect or does not connect all. For the reconnect we have to read the paper and reconnect all devices exactly same before we did disconnect and check is devices missing or broken, if have something missing or broken that you have put note in the paper, after all this you have checking that working well or not.

label all the server and rock number, trace all the cable or fiber where it goes after all this write down all information on the paper. When I do the reconnect read paper first and follow the instruction from the paper put all things back on.

Contact this candidate