Microsoft Office Technician

Oscar Padilla

** ***** ** **** *****, NY ***** 631-***-**** *********@***.***

SUMMARY OF QUALIFICATIONS

Electrical technician with seventeen years of experience in a fast-paced service environment. Solid background in system and board-level troubleshooting of electronic and microprocessor based devices. Specific experience in electrical/electronic troubleshooting of high-technology rail electronic systems to include propulsion, air brakes, communications, doors and HVAC. Proficient with network troubleshooting and setup principles. Experience with Windows NT, XP, Vista, 7, DOS, and Microsoft Office. Strong verbal communication skills.

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EMPLOYMENT

KAWASAKI RAIL CAR Inc. Yonkers, NY January 2008-Present

Warranty Supervisor

Directly responsible for the site activities

Coordinates the daily work activities on the rail cars delivered to the customer

Supervises the clerical and technical personnel

Controls the work hours expended to maintain the site budget and minimize overtime

Maintains a safe and orderly work environment

Prepares a schedule for the daily activities and coordinates completion and progress with the customer

Audits and submits daily vouchers for personnel

Ensures that all employees are following KRC and customer safety procedures

Ensures that modifications are coordinated and implemented as quickly as possible

Coordinates vendor activities to ensure that they are meeting their warranty obligations and submitting the necessary paperwork

KAWASAKI RAIL CAR Inc. Yonkers, NY May 2000-January 2008

Field Electronic Technician

Perform on site field warranty and troubleshooting support for NYCTA High Technology Railcars.

Perform warranty troubleshooting and repairs of the electrical/electronic systems/subsystems and electrical AC/DC circuitry on R142A, R143 and R160B railcars for New York City Transit.

Troubleshoot and repair railcar HVAC, propulsion, braking, power distribution, communication, and additional electrical systems.

Write work reports on troubleshooting and repairs performed by KRC personnel and supporting vendors.

Identify and report technical information to supervision, engineers and vendors.

Conduct, report and track field surveys to support the warranty and engineering department efforts in fault identification and tracking.

Support software installations and upgrades to field service PC Based Portable Test Equipment. Upgrade propulsion, air brake, and data workstation diagnostic PTE.

SERVICE FORCE Inc. New York, NY Sept. 1998-May 2000

Electronic Technician

Maintained security and A/V systems at Prudential Securities Inc

Installed and maintained closed circuit television and card reading systems

NEW YORKER HOTEL, New York, NY July 1998-Sept. 1998

Electronic Technician

Performed customized Novell Network installations and technical support

Set up desktop and laptop computers in the Novell network environment

Resolved hardware and software problems with computer equipment

EDUCATION

Associates Occupational Studies

Industrial Electronic Technology/Computer Technology

Technical Career Institutes; May 1998

SKILLS

Fluent in Spanish

Microsoft Office

Possess a Commercial Driver’s License, Class B

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