Customer Service Representative

Ashley I. Holden

**** ******** ****** ***. * Cincinnati, OH 45211 /513-***-****/ *********@*****.***

SUMMARY

Enthusiastic customer service representative who follows policies and procedures, while offering a friendly customer environment.

Dependable professional who excels at processing high volumes of error-free work and meeting goals.

Familiar with all aspects of logistics, shipping and receiving and general warehouse operations.

Self-motivated professional offering strong communication and quick thinking skills.

Work effectively on teams, as well as independently, in fast-paced environments.

Provides well rounded customer service, with strong communication skills, sales experience and a deep knowledge of the customer service industry.

Hardworking warehouse worker with experience in a warehouse pick/pack fulfillment and distribution environments.

HIGHLIGHTS

oReliable

oApproachable

oShipping and receiving

oSafety-oriented

oSafety-conscious

oNatural Leader

oAdaptable

oDependable

oPacking and scanning orders

oExceptional problem-solver

oMulti-tasker

oExcellent communication skills

oStrong ethics

oHard-worker

EXPERIENCE

Convergys (Call Center/Customer Support Associate) Erlanger, KY 08/2015-present

Answer customer questions over the phone by addressing and troubleshooting telecommunication issues

Navigate through multiple systems while interacting with the customer over the phone

Address the needs of the customer in a professional and timely matter

Teleperformance USA (Call Center/Member Care Specialist) Louisville, KY 03/2015-08/2015

Answered and handled member inquiries and questions over the phone

Maintained and updated database and perform file research

Knowledgeable of banking regulations and guidelines associated with banking products

Provided excellent customer service at all times

EBay Inc. (Order picker) Richwood, KY 07/2014-01/2015

Checked quantity and quality of product before shipping

Amazon Fulfillment Center (Picker/Packer) Hebron, KY 11/2011-10/2012

Unloaded, picked, staged and loaded products for shipping

Received incoming shipments and reviewed contents against purchase order for accuracy

Followed proper selection procedures as established by the company

Worked at a rapid pace to meet tight deadlines

UPS Mail Innovations (Picker/Packer) Louisville, KY 02/2011-08/2011

Maintained accurate stock records and schedules

Selected products for specific routes according to pick sheets

Taco Bell (Courtesy Clerk/Cashier) Louisville, KY 08/2010-11/2010

Excellent customer service

Balanced daily cash in drawers

Replenished floor stock and processed shipments to ensure product availability

Facilitated monthly and quarterly physical inventory counts

Recommended merchandise based on customer needs

Dairy Queen (Courtesy Clerk/Cashier/Customer Service) Louisville, KY 06/2010-07/2010

Assembled in-store marketing displays

Computed sales prices, total purchases and processed payments

Described merchandise and explain operation of merchandise to customers

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices

Operated a cash register to process cash, check and credit card transactions

Replenished floor stock and processed shipments to ensure product availability for customers

EDUCATION

Liberty High School Louisville, KY Graduated: June 2012

ACCOMPLISHMENTS

Process Improvement Award

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