Customer Service Supervisor
Resume:
CHARLES JAMES
Union, NJ *****
Home: 908-***-****, Cel: 908-***-****
******@*****.***
OBJECTIVE: A Production Supervisor position in the packaging area
SUMMARY:
BS - Manufacturing (Part time study – expected graduated - June 2016 )
14 Years of production supervision experience in FDA regulated plants. Supervised up to 55 - 100 operators for Processing area and 15 packaging lines with equipments like blending, mixing, Liquid filling, labeling, case packaging etc.
Handled all aspects of production supervision like resource planning, cross-functional training, performance reviews, safety, production goal settings, KPI, etc.
Extensive experience with FDA, OSHA, cGMP, HACCP regulations
Some experience with OEE, lean manufacturing projects
Work well in a fast paced, medium company environment.
Excellent team player. Work well with QA, engineering, maintenance and management.
Able to communicate in basic conversational Spanish (80% of employees managed were Spanish speaking).
EXPERIENCE:
McWilliams Forge Company, Rockaway, New Jersey Mar 2015 – Aug, 2015
Production Supervisor (Contractor)
McWilliams Forge Company is a recognized leader in the manufacture of forged products for demanding applications. Their mission is to provide forgings that surpass customer expectation for quality and value through commitment to teamwork, trust and communication. They promote pride of workmanship, process improvement and profitability.
Managed and supervised the activities of die shop and machine shop.
Programmed the furnaces with the right temperature to heat treat forging materials.
Physical spot counts of forging materials before heat treat
Maintained production scheduling
Frequently corresponded with other departments to maintain teamwork.
Accounted for and maintained the flow of raw materials on production floor
P.I.M Brands, Somerset, New Jersey 2011 - 2014
FDA regulated contract food manufacturer
Production Supervisor
4+ years with same Co. Supervised the processing area + 19 packaging lines with 55- 100 operators
Promotion in motion brands are dedicated to proudly producing the finest quality food products, kosher, from the purest, most wholesome ingredients, in the safest and cleanest manufacturing environment that consistently surpass customer expectations and regulatory requirements.
Supervised and coordinated the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers and system operations.
Instrumental in conducting inventory control methods and maintaining required levels matching current orders
Performed mandatory monthly and yearly inventory cycle counts as well as physical spot counts when needed
Maintained production scheduling
Frequently corresponded with the sales department and customer service to resolve any customer problems and ensure complete customer satisfaction
HARTZ MOUNTAIN CORPORATION, Jersey City, NJ 2000 - 2010
FDA regulated manufacturer of Shampoos, capsules, deodorant, Aerosol sprays, Soap wash etc
Production Supervisor
10+ years with the same Co. Supervised the processing area + 14 packaging lines with 50 - 90 operators
Hartz Mountain offers quality pet products catering to the individual needs of a vast array of house hold pets that include dogs, cats, birds, fish, reptiles, hamsters and rabbits.
Co-ordinate the activities of production and operating workers on the production floor
Controlled and maintained the flow of required materials to complete current orders
Performed mandatory monthly and yearly inventory cycle counts as well as physical spot counts when needed
Maintained production scheduling and employee payroll
During the ten years of my service with Hartz, I demonstrated strong employee service skills. I am capable in communicating in fundamental Spanish to get the job done
Trained & scheduled production staff employees both on production floor and in warehouse
Prepared Bill of Material (BOM) for all scheduled productions
Coordinated all activities of production line workers
Accounted for and maintained the flow of raw materials on production floor
Prepared correspondence and document invoices, including finished products tickets
Maintained in-office and training calendar keeping track of employee attendance and progress
Created and maintain employee schedule
EDUCATION:
Bachelor of Science Degree, (Manufacturing Engineering)
New Jersey Institute of Technology, Newark, NJ, Expected Completion, June 2016
Coursework includes: Manufacturing Process Design, Facilities Planning, Principles of
Management, Quality Control, Production Scheduling, Industrial Cost Analysis
Associates Degree, Essex County College, Newark, NJ
Manufacturing & Mechanical Engineering Technology (Double Major)
Coursework includes: Materials Handling, Fluid Mechanic, AutoCAD
Manufacturing Engineering
Computer Skills
Microsoft Word, Excel, PowerPoint, Oracle, AutoCAD, ProWeb, LINCS & M3
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