Customer Service Microsoft Office

Johnnee Robinson

Call Center, Customer service, insurance - AltaStaff/Maximus

Chicago, IL

***************@*****.*** - 773-***-****

Motivated and passionate individual seeking entry level position in the healthcare field. Great with multi-tasking and time management. Wonderful communication skills and works well with others to achieve an overall goal. Authorized to work in the US for any employer

WORK EXPERIENCE

Call Center, Customer service, insurance

AltaStaff/Maximus - 2015 to Present

• Heavy call volume

• Health insurance

• Call taking

• Customer service skills

West Town Cleaner

west town academy - Chicago, IL - 2013 to 2014

Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.

• Gather and empty trash.

• Service, clean, and supply restrooms.

• Clean and polish furniture and fixtures.

• Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. Customer Service Associate

In the bag boutique - Chicago, IL - March 2012 to August 2013

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments. Additional Work Experience:

Its In The Bag Boutique 2012

Answered an average of 2 calls per day by addressing customer inquiries solving problems and providing new product information.

Greeting customers entering the store to ascertain what each customer wanted or needed. EDUCATION

Diploma

West Town Academy - Chicago, IL

2013 to 2014

Joliet Junior College - Joliet, IL

2014

Soma Institute

SKILLS

Customer Service (5 years), Cleaning (1 year)

ADDITIONAL INFORMATION

Skill Highlights:

• Typing 35wpm

• Microsoft office (word, power point, excel, etc.)

Contact this candidate