Medical Technologist Customer Service

Aniema Ndem 770-***-****

Marietta, GA ***** ******@*****.***

Medical Technologist

Highly motivated and able to contribute to your organization's success through the use of exceptional years of experience in Healthcare services. Assimilates proficiency and knowledge and applies it to tasks at hand, working independently or in teams effectively.

Core areas of expertise include:

AMT certified Medical Technologist with extensive generalist experience. Preparing for ASCP

Excellence in performing sample testing in Hematology, coagulation, chemistry, blood bank, serology.

Motivated team player

Dedication, energetic, dependable, integrity, hard-working and productive.

Superlative communication and team-building skills in training employees & students

Solid background in Quality assurance and instrumentation and cost-effective utilization. Collaborated decision-making during critical situation and implement quality improvement

Advance computer knowledge including laboratory information system(LIS)

Excellence review of Monthly, weekly, and daily Quality Controls in Chemistry and Hematology, Coagulation & UA compile excellent report with peer group

Excellent vigilant skills in provide quality customer service

PROFESSIONAL EXPERIENCE

Excellence bench techniques with quality result with 98% patient satisfaction

Consistently entrusted with quick turnaround time, processed over 70% of stat specimen

Brilliantly maintained laboratory instruments with minimal splintering

Performed instruments correlation and Quality Control, and lot-to-lot in a yearly,

Quarterly, and as needed basis. Compiled excellent monthly report in comparison with our instruments peer group

Calibrated and oversaw 5 laboratory instruments; coordinated PM’s

Accurately trained over 12 staffs, provided annual, quarterly competencies and Kept up with the professional update and present over 12 technicians with continue education

Perform some customer service function using appropriate approach.

Key Accomplishments:

Maintained inventory control and save over 35% of total cost

Critically researched cost effective suitable laboratory analyzers and present for purchased, save over 30% of total cost; installed and start ups, and/or coordinated and assisted the field technician for application set up, write an easy to follow new operational instruction.

Successfully maintained a score of 100% in all CAP proficiency testing

Score 100% of CAP/API inspection with 0 deficiency

Resolve customer complaint concerning patient result

Intrumentaions:

Beckman - UniCel DxC 600 Synchron Clinical Systems Dxc 600i, LX-20, CX7, Access 2 Immunoassay System, Immulite 1000, Standard Gold- Thunder Bolt, Coulter LH 750, MTX, Clinitec 500 Analyzer, Dade RXL, Xpand, Sysmex-1000i, Dade Bering CA 1500, CA560, ACL 1000, ACL TOPS, Rapid TEG, EHOS, COBAS 221, IRIS, Axsym, Hitachi, Cell-dyne, AVL, Dia-stat, Chem-strip Analyzer, Bactec, Themogenesis, Mini-vidas, STA-Compaq, Osmo Analyzer, Coulter Max M, Ortho Clinical Diagnostic Vitros 5,1, Vitros 950, Vitros 350 Olympus AU800, AU500, Advia Centaur CP, Triturus Grifols.

Computer/Software:

Sunquest, Cerner classic, millennium, CHCS, CHS, Medi Tech, Z-Com, Soft lab, EP Evaluator, Microsoft words- Excel, Visio, and PowerPoint

CHRONOLOGICAL HISTORY

Medical Technologist Kindred Hospital Atlanta GA 2014-2015

Medical Technologist Atlanta Medical Center Atlanta GA 2015-2015

Medical Technologist Piedmont Hospital Atlanta GA 2013-2014

Medical Technologist LabMD Atlanta GA 2013-2014

Medical Technologist Community Med Center Carlsbad NM 2013-2013

Medical Technologist RAFB, 78 MDG WR, GA 2008-2012

Medical Technologist Emory Adventist Hospital Smyrna GA, 2002-2008

Medical Technologist Northlake Medical Center Tucker GA 2002-2006

EDUCATION & CERTIFICATIONS & AWARD

Education:

University of Phoenix, Phoenix, Arizona - graduated 2007

MBA Healthcare Management

University of Southwestern, Lafayette, Louisiana – graduated

Bachelor General Studies, all related courses in Medical Technology

Louisiana State University School of Allied Health New Orleans, Louisiana

Medical Technology, Clinical

Southern University, Baton Rouge, Louisiana

Medical Technology, Joint program

Certification:

America Medical Technologist (AMT) Medical Technologist (MT) Rosemont, IL Expiration 2015

Honors/Awards/Recognition:

2009 Civilian of the Quarter 78 Medical Group, RAFB

2009 Civilian of the Quarter Cat. II Air Base wing, RAFB

2005 Going Above and Beyond Award Northlake Medical Center

2013 Summer Lunch attributes -Fox TV

2013 Thanksgiving Dinner attributes – Marietta Journal

Volunteer:

2010 Golden Olympics Volunteer

2012 Meals on Wheels Volunteer

2012 SBC summer Camp volunteer

2013 VBS summer Booth Camp Volunteer

2013 Must Volunteer

2014 Must Volunteer

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