Software Test Analyst

TINA WEBB-WATLEY

*** ***** ******

Norristown, PA19401

Cell: 484-***-****

***********@*****.***

SUMMARY

Experienced Software Test Analyst with 7+ years creating test cases in a Quality Center environment. Collaborative communication style. Considered a “go to” person within the company, and trained new associates to ensure accuracy and thoroughness. Focused professional adept at meeting deadlines.

• Quality Center • Data Entry

• Troubleshooting • Data gathering

• Training

PROFESSIONAL EXPERIENCE

VANGUARD GROUP, Malvern, PA May 2015-Oct 2015

RCAS Processing

Training

Studied for Series 6 & 63 and trained for processing department

VANGUARD GROUP, Malvern, PA Mar 2015-May 2015

Image Processing-Internship

Opened and sorted all incoming mail for internal associates to process daily

Inspected and sorted documents received into Vanguard

Prepared Correspondence letters

Pulled Asset Transfers for internal departments

VANGUARD GROUP, Malvern, PA Aug 2003-Mar 2015

Software Test Analyst

Tested new software applications for internal and external clients

Participated in test planning for various client initiatives involving Vanguard’s internal business applications such as

Wave, AWD, VAST and Small Business Services Online as well as Vanguard.com

Created comprehensive test case suites in Microsoft Excel and Access as well as Quality Center

Collaborated on technical analysis of issues with various members of the IT Team

Led complex initiatives such as multiple Project One Secure Site projects

Trained and led a total of 6 interns, as well as several peers on complex functionality

Reviewed user interface designs, prototypes and requirement documents

Thoroughly executed test case scenarios by assigned project milestone dates

Documented exceptions and recurring technical problems using error tracking software

Provided verbal and written testing status reports to management and project teams as required

Actively participated in project and release meetings as assigned

Created and led team of peers in initiative to redesign department’s internal and external SharePoint pages

VANGUARD GROUP, Malvern, PA Apr 2000-Aug 2003

Processing Associate

Processed incoming monetary and clerical contributions into business accounts daily

Processed monetary & clerical items as well as verified legal documents & signatures on client’s accounts

Led special projects to enhance work environment (SPDS to AWD)

Made outcalls to quickly assist clients and resolve issues while following the proper workflow to provide feedback on incomplete or inaccurate requests

VANGUARD GROUP, Malvern, PA May 1998-Apr 2000

Image Processing

Open, sorted and processed all incoming mail into the computer system for internal associates to process daily

Inspected, sorted, batched and scanned documents received into Vanguard

Actively participated in multi-department initiatives including auditing process metrics in motion

Used Second Pass to scan checks onto our systems and then send the checks to the bank after being processed

Trained approximately 10 new crew members, and completed special projects/ULQ Participation

COMPUTER SKILLS

Lotus Notes; Microsoft Office (Excel, PowerPoint, Access); Quality Center

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