Customer Service Representative

OBJECTIVE

Seeking an entry lever IT position to prove efficiency and unsurpassed work ethic within a growing company.

EDUCATION

•Lincoln College of Technology Marietta, GA 08/15/2015

Associate of Applied Science Degree; Computer Networking and Security

SKILLS

•Configure Server 2008; Active Directories

•CompTIA A+ Training

•Skilled with hardware repair / upgrading

•Network + Training

•Installations, Remote Access,

•Effective interpersonal, communication and presentation skills

•Proficient in Windows 7 and 8

•Setting up workgroups

•Backing up data and resetting to factory defaults

•Setting up Active Directory and DHCP server environment

•Upgrading and installing Ram and hard drives

•Disassembly and reassembly of PCs and laptops

•Virus removable

•Wireless router setup

•Setting up users and user permissions

•Mapping drives on a network

•Virtualization / Subnetting

•Modifying registry to solve corrupt password issues

•Ability to use trouble shooting techniques to identify hardware /software issues

WORK EXPERIENCE

Marshalls, Marietta, Georgia 05/12 -03/15

Customer Service Representative / Warehouse

Responsibilities: Assisted store manager and delegated duties to team members, interacted and communicated effectively over the phone, through e-mail and face to face. Anticipated necessary steps, quickly implement actions, and prioritized work orders effectively.

Handled daily functions in warehouse including receiving new goods and distributed them to the sales floor.

Rite Aid, Dallas, Georgia

Customer Service / Warehouse 08/ 09 – 04/12

Responsibilities: Worked with team members to meet company goals, interacted and communicated effectively over the phone, through e-mail and face to face. Handled daily functions in warehouse including receiving new goods and distributed them to the sales floor.

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