Telesales, Lead generation, Setting Appointments, Data Entry
Resume:
KONE BUSINESS SOLUTION SERVICES SARL
KB*S CALL CENTRE
Private & Confidential
1
Business Address : 20 Road Tadamoune 009 827215 . 11 000 Salé. Morocco Tel : +212-***-***-***, +212-***-***-***
M@il: ****.**********@*****.***, *********.**@*****.*** Table of Contents
1 Background 2 Strategy and Vision 3 Products and Services 4 Contact KONE BUSINESS SOLUTION SERVICES SARL
KB2S CALL CENTRE
Private & Confidential
2
1. Background
Every day, our clients entrust their customers and business to our bilingual
(English, Spanish, Arabic and French) employees, who engage in telephone and Internet contact, call center operations, information technologies and management, telecommunications, sales, customer service and marketing efforts. We provide clients with:
Higher quality telephone and web-based customer service and sales operations Lower base operating costs
Maximum customer value
We deliver through:
Specialized computer telephony technologies
Call center development experience
Human resources management and process expertise
Businesses intent on growth simply cannot cost effectively develop the same in- house level of sophistication in technology and human resources. By outsourcing customer service and sales to KB2S CALL CENTRE, businesses preserve capital resources, reduce cycle time and improve corporate performance. KONE BUSINESS SOLUTION SERVICES SARL
KB2S CALL CENTRE
Private & Confidential
3
2. Strategy & Vision
Why KB2S Call Centre ?
High quality telephone and web-based customer service and sales operations o Run time Quality Control
o Run time Feedback
o Run time check & balance
o Invest more time towards Quality tasks
o Transaction Monitoring
Reduction of Operational Costs
o Decrease answering and talk time = reduce communication cost o Decrease integration of back-end systems.
o Improve processes and save money.
o Free your resources and focus on your strategy.
o Increase your capabilities
Increase Revenue
o Automated IVR and Call Management
o Rapid and Rationale Response
o Intelligent Call Routing
o Quality Check Module
Time is Money
o Readily Available Resources.
KONE BUSINESS SOLUTION SERVICES SARL
KB2S CALL CENTRE
Private & Confidential
4
o Constant Coordination and Correspondence with immediate response time Improve Service - 24x7
3. Products & Services
The Services Offered by the company KB2S Call Centre perfectly meet Your Needs. The KB2S Company Specializes in:
- Live Chat
- Technical Support
- Data Entry and Lead Generation
- Setting Appointments
- Sales
- Sale of travel kits and holidays
- Life Style Survey and Surveys for US. UK
- Collecting Donations
KONE BUSINESS SOLUTION SERVICES SARL
KB2S CALL CENTRE
Private & Confidential
5
4. CONTACT
Thank you for taking the time to read our company profile. If there are any questions or comments, please feel free to contact us. Contact Person
Contact Person
M. Cheikh Ahmeth Tidiane Kone
(Managing Director)
Office : +212-***-***-***, Cel : +212-***-***-***
Mail us: - *********.**@*****.***, ****.**********@*****.*** Website: - www.kb2s-consulting.com (Under Maintenance) Facebook: - www.facebook.com/kb2s call centre
Skype: cheikhkone3
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