Sales Customer Service
Resume:
Shams-ul-Hoda
Mississauga L5L2E9
***************@*****.***
Profile
Sales Professional, highly efficient, with more than 20 years of broad based experience in sales consulting including: product promotion, business development processes and marketing.
Sound expertise in sales – Proficient in preparing strategies to demonstrate, promote and sell various products to customers.
Objective – Opportunity to employ practical skills to play a key role in planning and executing innovative sales strategies, in order to increase sales performance and profitability of firm.
AREAS OF EXPERTISE
-Prospecting for clients -Territory management
-Sales planning -Account management
-Networking -Sales analysis
-Executing business plans -R&D for international export
Professional Experience
SAS Health Care Inc WWW.ZALIEX.CA Mississauga- Ontario 2010- PRESENT
Export Sales Consultant
Significant Initiatives:
Conducted market research and prepared/updated sales strategies for promoting products according to latest market status/trend and product features.
Evaluated market needs, discovered potential opportunities and identified new sales channels to meet / improve sales agenda of the firm.
Represented the firm at exhibitions, presentations and meetings with market leaders and clients.
Monitored customer satisfaction, addressed issues and provided solutions.
Worked with the firm management to develop sales tactics and lead programs based on customer feedback and company vision.
Notable Achievements:
Enlarged the Customer Base: Maintained close working relationship with both existing and new customers regarding new and different products – Maintained customer interaction database.
Exceeding Sales Goals: Monitored sales targets and motivated sales teams to achieve the firm’s goals.
Innovations: Innovated new sales tools and marketing techniques to increase sales objectives of products.
Shaw Communication Mississauga- Ontario 2007-2011
TECHNICAL SERVICE REPRESENTATIVE (CALL CENTER)
Main Functions:
Collected information through client phone calls to identify and report product problems.
Collaborated with company staff to optimize working environment and customer service.
Ran routine phone troubleshooting and configuration
Recommend modifications & enhancements to updated hardware technology
Provide technical support to customers and service technicians.
Penncorp Life Insurance (La Capitale) Mississauga- Ontario 2005-2007
Accident&disability insurance
Notable Accomplishments
Generated new leads from field activity and actively followed up on referrals.
Achieved sales targets on a month-by-month basis.
Identified customers’ needs and closed deals only after systematic consultation – Customized accident&disability insurance programs to suit customer needs.
Innovated and executed new strategies to bring profits to insurance organization.
Johnson&Johnson medical Middle East Advance sterilization product 1995-2004
Main Functions:
Responsible for managing the entire sales process from opportunity identification right thorough to qualification and close.
Significant Initiatives:
Responsible for the overall sales performance in a designated geographical area.
Involved in the recruitment of sales staff.
Forwarding on high quality leads to sales executives.
Accurately predicting revenue forecasts on a quarterly basis.
Travelling to client sites on an as needed basis.
Coordinating all sales activities.
Attending relevant trade shows and exhibitions.
Having meetings with sales teams on a consistent basis.
Working with an existing client base on upsells and renewals.
Education & Certification
University of Karachi, Bachelor’s in Pharmacy
Multiple Certificate of sales management.
Multiple Certificate course of sales from ASP-Johnson&Johnson Medical USA
Certificate of Microsoft office form new horizon computer learning centre.
Member of Canadian pharmacist association.
Certificate of First Aid& CPR from St.John Ambulance- Mississauga.
Certified agent of Accident & sickness insurance
Multiple Certificate of call center.
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