Customer Service High School

John David Ulrich

**** * *’Connor Road #***, Irving, TX 75062 Cell: 571-***-**** E-mail: ***.******@*****.***

Objective: A career that leverages my skills and experience in finance and international business

Experience:

Pricing Specialist, DHL Same Day, Sterling, VA May 2013 – Mar. 2015

Analyzed shipping routes and the associated costs to determine risk profiles connected with profitability

Provided exceptional customer service to new and existing customers through timely business quotes resulting in an increase in captured business

Established effective business relationships with internal Capacity Management team and independent agents to promptly obtain costs for customer quotes

Improved pricing processes and customer response time through a standardized template to construct customer and lane tariffs

Completed pricing for proposals to customers to win new business

Acquired new skills in our database system to assist in entering tariffs into the system

Program Cost Control Analyst, Northrop Grumman, Herndon, VA/Washington, DC Sep. 2008 – Jan. 2013

Researched contracts that had unbilled amounts and advised management on a course of action to move costs to appropriate lines which allowed over $600,000 to be billed that otherwise would have negatively impacted profit

Organized the costs and structure of multiple contracts to enable complete billing of costs

Worked with customers to answer questions on unpaid invoices, resolving all outstanding issues on invoices in order to receive payment and reduce the Days Sales in Receivables

Projected future costs and revenue to enable accurate forecasting of profit

Interacted with the contracts and billing department to provide detailed, relevant information that enabled invoices to be sent on time and informed the customer of the current status of funding

Worked on and submitted proposals for clients, successfully incorporating their feedback to ensure timely acceptance

Price Book Coordinator (temp.), CoGos Corporate Office, Pittsburgh, PA Mar. – May 2008

Created Excel spreadsheets containing selected financial statement information, such as gross profit, net profit, and operating expenses to compare projected budgeted amounts to actual totals

Updated cost and retail information in RMS software to alert stores of price changes

Analyzed the financial operation of a company store to determine its future viability

International Experience:

Congress-Bundestag Youth Exchange for Young Professionals 2006-2007

Internship:

Bavarian Ministry of Economic Affairs, Infrastructure, Transport, and Technology Feb. – Jun. 2007

Updated country profiles containing information such as GDP and imports and exports, performing necessary exchange rate conversions to standardize currency units in euros as needed

Translated and edited Word documents and PowerPoint presentations from German into English

Organized an event within a cooperative team setting through the compilation of a list of attendees and coordination of details of the event with external parties

Pittsburgh World Affairs Council, Pittsburgh, PA Summer 2006

Conducted research for the Council’s Institute on India’s rise as a global economic player and assisted in the organization of two summer events

Education:

Grove City College, Grove City, PA

B.S. in International Business/Finance - May 2006 Minors: History, German QPA: 3.72/4.00

Skills:

Computer - Microsoft Excel (pivot tables, vlookups, formulas), SAP, BW, AS400, Work for All, PDI

Language – German - advanced, French - intermediate

Volunteer:

Teaching English in Pisek and Prague, Czech Republic Aug. 2011 and Aug. 2012

Taught English to high school and college Czech students for a week-long camp in support of the local church

International Justice Mission Apr. – May 2012

Volunteered with the Recruiting and Government Relations department to enter information into a database and to organize application files

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