Customer Service Representative

Mary Curry

Qualifications

Excellent communication and organizational skillset.

More than three years of prior experience performing top-notch customer service over the phone.

Advanced MS Office Proficiency.

Open interview availability.

Employment

UEI Electronics May 2014 - July 2015

Customer Service Representative

Manage a customer base that consists of both prospective and existing customer.

Received inbound calls in order to manage customer accounts, upsell, cross-sell various products and services, also increase revenue and strategic sales.

Position entails a high volume of customer interaction over the phone, ensure that customers understand product information and be able to provide additional information to customers as needed

Dial America February 2012 - May 2014

Member Service Representative

Professionally inbound and/or customer service calls.

Respond to customer questions.

Resolve customer’s issues, record and verify accurate information on all calls, Adhere to work schedule provided.

Positively and respectfully communicate with others.

Maintain high level of punctuality, maintain consistent reliable attendance standards. Maintain company and client confidentiality.

Multitask by adjusting from one type of calls to another without loss off efficiency, composure or knowledge.

Integrity Research group January 2012 - December 2013

Machine C Operator/Line Lead

Packaged products, arranged them on a skid, completed work orders, input inventory into the computer, labeled boxes, set up machines for hand packaging, team leader.

Aaron’s Furniture Store January 2010 - January 2012

Part-time Receptionist

Greeted customers, answered and directed incoming phone calls, typing and filing, and all miscellaneous office duties.

Serenity New Age March 2008 - January 2010

Direct Care Provider

Assisted MRDD adults with cleaning, cooking, transportation, schooling, and various other activities to help them with everyday life.

Even Cut Abrasive June 2006 - March 2008

Material Planner

Generated work orders, customized labels for various customers, inventory of products, packaging, shipping and receiving.

Education

Miami Jacobs Career College Graduated 2013

Associate’s Degree in Applied Business & Technology

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