Management Data
Resume:
RICHMOND OWUSU AMPOMAH
**** ********** ***** *** *** WILMINGTON DE 301-***-**** ***************@*****.***
Summary
Highly analytical and innovative Business Intelligence and Data Intelligence / analytics professional with over 7+ years in Business Analysis in the Healthcare, Insurance and Financial Industry operations.
Experienced in healthcare data analytics, statistical analysis and reporting, development and maintenance of database and managing client relationships.
Demonstrate strong ability in gathering and interpreting huge amount of healthcare data to design and develop database models and reports.
Resourceful problem solver with the proven ability to conceptualize solutions to challenging situations and maximize success.
Articulate communicator across diverse groups and at all organizational levels.
Skills
Healthcare Analytics
Data Mining, Predictive Analytics
Database modeling, Visualization, Warehousing and Analytics
Business Intelligence, Microstrategy BI
Enterprise Data Architecture and Engineering
Statistical Analysis & Management Analysis
IBM Cognos, MS Power BI, Business Objects, Crystal Reports
SQL Server, Advanced MS Access & MS Excel, MS Visio, JMP, Facets, SAP, SAS, Tableau
WORK EXPERIENCE
AmeriHealth Caritas, Philadelphia, PA
Configuration Auditor/ Business Systems Analyst, 02/2014- Present
Consistently and successfully identified errors in system configuration and issued reports to have systems reconfigured to match client’s requests.
Analyzed major system configurations updates and changes by gathering requirements and making presentations to project implementation teams
Serves as the in-department Business intelligence and SQL expert in project reporting and management analysis
Monitored and coordinated work requests to ensure that updates have been properly configured and all error identified has been corrected
Developed complex queries and reports, using any business intelligence reporting tool in SQL, Access, and SAS
Developed innovative solutions for real business challenges and technical issues resolution
Assisted management with User Acceptance testing, and implementation of system and process issues and enhancements
Designs and presents business solutions to upper management and process managers
Ensures that Enterprise systems configurations are functioning according to established enterprise metrics
Documented all issues identified in the audit process and communicate audit outcome to the appropriate persons.
Successfully conducted Post Production implementation review to ensure that Configurations have migrated appropriately.
Tested the system by creating test claims to make sure updates made in the system will come out correctly.
Performed a full post implementation review in Facets as outlined in company policy.
Performed queries to identify claims affected by the configuration change and analyzed all claims to ensure that all outcomes are accurate based on the request
CareFirst BlueCross BlueShield, Washington, DC
Business Systems Analyst, 06/2011- 01/2014
Defined systems and application problem by conferring with clients; evaluating procedures and processes.
Developed solutions by preparing and evaluating alternative workflow solutions.
Controlled solution by establishing specifications; coordinating production with programmers and software engineers
Identified issues and recommended areas for improvement
Performed User Acceptance Testing (UAT) on System Modules to ensure system updates and configurations are functioning properly
Performed major configurations to keep systems up to date with government regulations and all other external requests
Reviewed and analyzed complex volumes of transactional data from providers to identify trends in operational processes and behavior and formulate recommendations for process improvement
Lead as small team to o evaluate business intelligence application and was involved in making key decisions on departmental application acquisitions
Assisted Trizetto Facets and Cognizant technical associates by reporting technical issues and developing a database for ticket reporting
Constantly monitored and coordinated the business unit’s activities to support operational performance management
Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Responded to special request that included research, investigation, evaluation and documentation of findings
Provided input for solutions to root cause issues that are systematic and create potential service gaps
Documented appropriately based on internal policies and procedures
Zenith Bank
Financial Operations Business Analyst/Officer, 07/2008- 05/2011
Determined cost of operations by establishing standard costs; collected and analyzed operational data.
Guided cost analysis process by establishing and enforcing policies and procedures; providing trends and forecasts; explaining processes and techniques; recommending actions.
Reconciled transactions by comparing and correcting data. Ensured that transaction data is properly secured
Maintained database by entering, verifying, and properly backing up data.
Recommended actions by analyzing and interpreting data and making comparative analyses; studying proposed changes in methods and materials.
Coordinated inter-branch foreign currency movement, balancing of the cash registers at the end of each day and providing support for tellers and over-riding customer transaction.
Identified new business models and leveraged skills to benefit from new
EDUCATION
SAINT JOSEPH’S UNIVERSITY, HAUB SCHOOL OF BUSINESS, PHILADELPHIA, PA
Master of Business Administration, 2013-2015
Specialization: Business Intelligence and Data Analytics
Key Coursework: Enterprise Data Strategy, Data Architecture, Data Mining, Predictive Analytics, Databases, Management of information Systems, Database Processing, Business Analytics
UNIVERSITY OF GHANA
Bachelor of Arts, 2004-2008
Specialization: Psychology and Philosophy
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