Customer Service Sales

Juan Ramírez

* ****** ******, *******, ** M*E *C3. Tel: 416-***-**** ************@*******.***

Profile:

I am Systems Engineer and I hold a master’s degree in Business Administration MBA from Strayer University, Washington D.C. USA. I have recently graduated in International Business from University of Toronto, Canada. I am Bilingual, Fluent in English and Spanish. I have gained a lot experience and knowledge on Sales Management, International Finance & Banking, Marketing, Logistics, Financial Management, Business Development and international business. I have been working for 7 years in several engineering and management positions in USA and Latin American firms

Skills:

Dependable, analytical & research skills, with good communication skills and outstanding team player

Education:

International Business - Finance 2014 - 2015

University of Toronto, Canada

Master of Business Administration. MBA 2005 - 2006

Concentration: Strategic Management and Marketing

Strayer University. Washington. D.C. USA.

Bachelor of Science in Industrial and Systems Engineering 1996 - 2001

University of Tacna.

Language Skills: Bilingual, Fluent in English and Spanish. Working knowledge of French.

Computer Skills: Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook, Microsoft Publisher, Oracle, QuickBooks, Adobe Photoshop, Adobe Page Maker

Professional Experience:

Business Development & Marketing Manager May 2015 - Present

Electrosa Group. Toronto, Canada.

-Developed new marketing strategies to capture market channels with new clients in North America, Europe and Latin America.

-Pursued long-term account strategy that maximized profits and assisted in cultivating long-term relationships with the appropriate decision makers.

-Manage product sales growth and individual sales effectiveness by reviewing sales activity schedule.

Bilingual Customer Service October 2014 – April 2015

Teleperformance. Toronto, Canada.

-Managed a high-volume workload within a deadline-driven environment. Resolved an average of 400 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

-Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Business Manager February 2011 / September 2014

Scotiabank, Depsa. Lima, Peru.

-Responsible for the commercial strategy, marketing, finance, logistics and operations.

- I achieved sales goals increasing the volume sales of the company in 80% and resulting in 75% improvements in operating income.

- I have participated in submitting proposals to public bids and State Contracts

Global International Business Manager January 2008 – January 2011

Ganesa Trading Inc. Lima, Peru.

-Planning out strategies to tackle the already existing business competition in international markets of the North America, Europe and Latin America expansion.

-Keeping all marketing and operational teams in the loop and getting updates on all the latest development.

-Bringing in new client base from the new markets with the help of right promotions.

Sales & Marketing Specialist April 2007 / December 2007

SunTrust Bank. Atlanta, USA

-I provided the right banking solutions and resolved financial needs for new customers.

-I sold and promoted all bank products and services.

-I identified long and short-term opportunities to address customers’ business.

Credit Analyst September 2006 / April 2007

FAMS - Financial Asset Management Systems, Inc. Atlanta, USA

-I conferred with clients/debtors to determine reasons for overdue payments and reviewed the terms of

sales, service or credit contracts and determined appropriate strategies

-I notified credit departments, ordered merchandise repossession or service disconnection, and turned

over account records to attorneys when clients/debtors failed to respond to collection attempts

MBA Internship October 2005 / January 2006

Georgia Chamber of Commerce. Atlanta, USA

-Development, marketing strategies and implementation of Latin business in USA

Teaching Experience:

Assistant Professor for San Juan Bautista University. Lima, Peru March 2009 – July 2011

Assistant Professor for Technological University of Peru March 2010 – July 2010

Honors and Awards:

Terry Scholarship. Strayer University, Washington D.C. USA 2005

UTP Gold medal. Given to the most outstanding systems engineering student

Volunteer Work:

Teaching Spanish in social services. Toronto, Canada.

Professional Affiliations:

Member of Latin American MBA Alumni Network (LAMBA). Canada

Member of National Society of Hispanic Master of Business Administration MBAs (NSHMBA). USA

Interests:

Football, mountain biking, basketball, martial arts, surfing, traveling and knowing other cultures

References:

References, transcripts and portfolio are available upon request

Contact this candidate