Manager Technical Support

DAVID G. STEINER

***-** ******** **** ****: 718-***-****

Jamaica Estates, N.Y. 11432 Mobile: 917-***-****

*****.*.*******@*****.*** www.linkedin.com/in/davidgsteiner

SUMMARY

IT professional with excellent analytical, interpersonal, management and communication skills with extensive experience across a broad array of systems and network solutions. Experience with system planning, third party vendor relationships, working with networking and support groups and providing leadership to a group of administrators.

EXPERIENCE

M FRIED STORE FIXTURES Director of Information Technology

02/2007 – 08/2015

Reporting directly to the CIO, responsible for the day-to-day operational support, planning and purchase of all IT equipment.

Support the needs of our 70+ employees on a day-to-day basis.

Successfully managed the relocation of our company’s IT equipment to our new site.

Planned and built new Server Room to accommodate the entire company’s needs in one place.

Improved the accuracy of our employee attendance data collection by purchasing and implementing an IP based finger scanning system, which feeds directly in Payroll.

Increased data reliability by creating a redundancy for our in-house data.

Implemented an off-site data backup process.

Automated the Warehouse Operations by implementing Bar-Coding for 6500+ products.

Increased productivity and inventory control accuracy by using the wireless handheld scanners that update the database in real-time.

Implemented long range wireless routers to connect office and warehouse into the same subnet.

CITIBANK N.A. (CITIGROUP) VP - Systems Administrator / Manager

01/2002 – 01/2007

Managed staff of Administrators responsible for supporting both Stratus and HP systems.

Utilized strong interpersonal and analytical skills and consistently resolved technical support issues for the Systems Administration, Development and Network groups.

Successfully and rapidly resolved day-to-day customer support issues for external customers: Latin American ATM network and Diners Club International Card Authorization system.

Automated operational functionality through scripting and scheduling, thereby eliminating the need for Operational staff, thereby saving significant monies.

Negotiated with vendor and reduced annual maintenance costs by $92,000.

DAVID G. STEINER

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NDB CAPITAL MARKETS VP - Systems Administrator / Manager

04/2000 – 01/2002

Managed staff of Administrators responsible for supporting both Stratus and Sun Unix systems.

Solved technical support issues for the Systems Administration, Development and Network groups which accurately simulated live feeds for testing.

Resolved day-to-day server issues and customer support issues for the trading floor increasing productivity of the traders.

Responsible for all performance and capacity planning and maintaining vendor relationships

PAINEWEBBER (UBS) VP - Firmwide Stratus Administrator / Manager

Managed staff of Administrators responsible for supporting all Stratus systems.

Established and successfully maintained, all communications connectivity to and from the Stratus including Hitachi Mainframe, NYSE, AMEX and Regional Stock Exchanges.

Solved technical support issues for a variety of communication protocols.

CITIBANK N.A. AVP - Technical Support Manager

Manager responsible for the day-to-day operations of the worldwide development Data Center for the Global Consumer Bank.

Provided extensive support, both domestic and international.

Managed the relocation of our Data Center in 1989. Plans included site survey, power requirements, multiple vendor coordination and data circuit relocation.

MANUFACTURERS HANOVER TRUST Senior Systems Analyst

Designed, installed and maintained software for the International Netting of Foreign Currency.

Development team leader for a Treasury Management System, a data collection / reporting system

INDEPENDENT CONSULTANT Programmer / Analyst

Grumman Data Systems

Liberty Lines Transit

Loral Electronics

Blue Cross / Blue Shield

DELTA RESOURCES Programmer / Analyst

New York Telephone

Citibank N.A.

EDUCATION

QUEENS COLLEGE

B.A. Computer Science

M.A. Computer Science

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