Customer Service Data Entry
Resume:
Derald Porter
Kirkland, WA **033
acr6ix@r.postjobfree.com
Education:
Bachelor’s degree in Business Management from Northwest University (08/21/2009); Honors graduate (Summa Cum Laude) with overall GPA 3.901. Achieved Dean’s List 4 consecutive semesters; inductee to Nu Upsilon Chapter of Alpha Sigma Lambda (honor society for non-traditional learners).
March 2011 to June 2012 Amazon Corporate Office. Employed as Leave of Absence Specialist. Responsible for transacting leave-related business with associate customer base; intake of leave requests from associates and supervisor/management staff on behalf of associate; acquiring correct medical documentation to verify necessity of leave; data entry in PeopleSoft database to account for time away from work; update MS Access database used as “leave tracker”; input payroll adjustments as necessary for usage of PTO, and for exempt associates’ leave periods.
Nov 2008 to March 2011 Seattle Children’s Hospital. Employed as Leave Eligibility Specialist in Employee Benefits section of Human Resources group. Main responsibilities include intake and processing of leave of absence requests; assembling appropriate documentation; data entry in Lawson HRIS (web-based version); interaction with staff and supervisory personnel; knowledge and application of pertinent statutes such as HIPAA, FMLA, NDAA, Washington Family Care Act; solid understanding and experience with leave administration, short-term disability/sick leave policy and usage; along with interaction with Employee Benefits and Workers’ Compensation sections; supporting a 4,000 employee base, including union (contract) and non-union staff.
Oct 2007 – May 2008 Northwest University. Employed as Student Worker in Registrar’s Office. Responsible for filing, grade posting, student record updates, transcript preparation and mailing, some phone contact with students, faculty and staff.
1999 – 2004 Costco Wholesale. Employee Benefits Coordinator in HR Department. Provided support for 100K+ employee and dependent workforce with data entry, report generation, data transmission to vendors and third party administrators, data integrity processes; senior member of 4-person team responsible for all new, update and change entries for employees and dependents; worked closely with insurance carriers to identify and resolve employee/dependent medical and dental claim issues. Coordination with Personnel, Workers’ Compensation and Leave of Absence groups.
1986 – 1999 Costco Wholesale. Worked in locations in California and Washington. Worked with group starting new Northern California buying and operations division. Positions held during this period include Membership Clerk, Refund Cashier, Front-End Cashier, Front-End Supervisor, Merchandiser, Competitive Shopper, Area Manager, Data Processing/Admin Coordinator.
1983 – 1985 Costco Wholesale Company. Employed in Computer Operations Department. Responsible for data entry of inventory control and purchasing department information. Produced computer reports for buying staff use. Completed computer operations to update warehouse inventory and purchasing department programs.
1982 – 1983 Attending Edmonds Community College, Edmonds, WA. Also working in U.S. Navy Reserve unit Seattle, WA.
1977 – 1982 Active Duty, U.S. Navy. Trained in data entry and computer operations. Promoted from entry level E-1 to mid-management level E-5 during 5-year enlistment period.
Skill set: Rapid and accurate keyboarding, customer service, telephone, mail, email communication, office procedures, confidentiality, money handling, decision making, supervision. Knowledge of and experience with Word, Excel, Internet, PowerPoint, Access, Lawson HRIS (both AS400 and web-based versions), PeopleSoft.
Desirable qualities: Maturity, responsibility, dependability, leadership, teamwork, communication, working without active supervision.
References:
Ms. Donna Sexton
Director, Employee Benefits & Retirement Plans
Costco Wholesale Corporation
Issaquah, WA 425-***-****
Mr. Tony Paolozzi
Benefits Manager
Seattle Children’s Hospital 206-***-****
Donald G. Doty, PhD
Business Management
Cohort Advisor, Northwest University
Kirkland, WA 425-***-****
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