Voice Video Engineer Customer Service
Resume:
Godfr ey R. Peters (***) *** - **** {H}
**-** ******** ****** 646-***-**** {C}
Brooklyn, NY 11229 *******.*******@*****.***
STRENGTHS AND QUALIFICATIONS
Experience with SIP, H.323, Video Over IP, Voice over IP, Polycom and Tandberg VTC and MCU’s,
PROFESSIONAL EXPERIENCE
August-2014 to July 2015
Cablevision Engineer
Updated management and team members on status of open issues
Reviewed test plans for Freewheel sip client
Installed and tested sip client via WI-FI on Mobile handsets
Evaluated and tested voice telephony features for HD and SD cable modems
Provided Help Desk support for QA team
July-2013 to April 2014
Clear Channel Communications, Inc-Iheart Radio
International Station Network Engineer
Confirmed audio streaming capabilities of internet radio stations to be used for IHeart Radio application
Updated procedures for confirming streaming capabilities of internet radio stations
Performed QA certification testing for Android and IOS audio streaming software
Monitored RTMP, Shoutcast and HTTP traffic with Wireshark, Ethereal and Charles network analyzers
Confirmed API performance of Android, IOS, PC and Automotive Head Unit Applications
Opened, updated, closed and escalated network, hardware and software related issues into trouble ticketing system
February-2010 to June 2013
Cablevision
Voice Engineer
Monitored SIP, NCS/MGCP, SS7, IMS and CDMA cellular traffic with Wireshark, Ethereal and Emperix network analyzers
Provisioned, tested and certified SIP client with Android operating systems
Monitored 802.11 traffic using Air-pcap capture cards and Wireshark Network Analyzers
Assigned e164 numbers to mobile handsets
Validated vendor features and made recommendations for cablevision products
Management, provisioning and troubleshooting of HLR, SMSC, MMSC, AGCF and IMS Application Servers
Created test plans and Visio call flows for Voice over IP testing
Conducted point of delay field tests to determine the functionality of WI-FI Access points
Interfaced with vendors regarding issues with network components
Opened, updated, closed and escalated network, hardware and software related issues into Trouble ticketing system
August 2008 to June 2009
Citigroup
Video Conference Engineer
Monitored IP traffic via TMS network monitoring application
Provisioned and tested Video conference units to be used on Video conference networks
Scheduled and monitored audio and video conference calls on TMS, Tandberg Codian and Lucent MCU's
Input charges for Video conference calls
Updated video streaming files for VOD servers
Provided Customer service for CEO's and Senior level clients
Provided Global help desk support for technicians and end users
Resolved H.323 network related issues
Opened, updated, closed and escalated VC related issues with internal Trouble ticketing system
December 2006 to December 2007
NYPD New York, NY
Video Network Analyst
Provisioned and installed Cisco 2600 routers and 1900 switches
Provisioned and installed Polycom voice and video products
Assigned user permissions and passwords in active directory
Resolved and identified root causes of IP and ISDN network related issues
Monitored network connections using Cisco devices and monitoring software
Provided desktop support to NYPD staff via VNC and remote desktop
Performed daily backup and restoration of system data
Worked with carriers to resolve problems with network outages
Opened, updated, closed and escalated VC related issues with Trouble ticketing system
Replaced faulty PC components
Trained NYPD staff on new applications, network procedures and assist new hire orientation
November 1999 to December 2006
Goldman Sachs New York, NY
Video NOC Engineer
Configured, installed and certified Video conference units, routers, switches and gateways for ATM, IP and ISDN video conference network
Assigned e164 numbers to ATM network addresses
Scheduled multipoint video and audio conference calls on Polycom MGC-100 MCU
Provided Tier 3 Global support to technicians and end users
Monitored network activity of ATM, IP and ISDN traffic during video conference calls
Determined root cause of IP, ATM and ISDN network related issues
Interfaced with vendors to resolve issues with endpoints and network devices
Managed ATM to IP platform migration and site decommissioning projects
Created and maintained database for daily reports
Maintained employee training and scheduling
Opened, updated, closed and escalated network related issues with Trouble ticketing system
Device knowledge:
Polycom MCU, Codian MCU, First Virtual Video conference systems, Tandberg VTC, Siemen's Hiq-switch, Wireshark and Charles
Protocols and codecs:
ATM, ISDN, Ethernet, TCP/IP, UDP, SIP, RTP, SDP, EIGRP, MGCP/NCS, DocSis, 802.11, CDMA, GSM, SS7,SMDPP, SMPP, SIP, IMS,3G, RADIUS, G.711, G.728, H.261. H.263, H.264, AMR, FMC, TCP/IP, MIP, MMS, Android, RTMP
PC skills:
Microsoft Outlook, Word, Excel, Access, Visio
Education
Hunter College, New York, NY
B.A., Media Communications
Certifications
CCNA 2001
PictureTel CVE 2001
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