Network Technician

SUMMARY

Multi-faceted, efficient, reliable and service-oriented professional with 15+ years of experience supporting Information Technology. Excellent inter-personal and communication skills.

Retired, United States Air Force.

EXPERIENCE

System/Network Administrator, Tier 3 Technician; Alpha-Systems of Dayton LLC,Insured and Bonded, Jul 2011 – Present

Provide support to small and medium sized client networks both residential and commercial utilizing computer products, telephone systems and security cameras. Setup network backbone to include configuration and modification of operating systems and configurations on Cisco routers and switches. Create and delete user accounts in Active Directory and Exchange. Configure, install, upgrade, and maintain desktop and laptop computers and associated peripheral equipment. Install Wireless access points. Scan network devices for any security vulnerabilities and resolve said issues. Secure remote access for computer/server trouble tickets. Contract support Smart Source and SARCOM for migration of over 800 remote PNC Mortgage users from Windows XP to Windows 7 and hardware upgrade for 30 Wells Fargo Mortgage users. Contract support with Smart Source and Signature Technology for Dole-Springfield IP cutover to include setup of static IP for ADP/Diversity Time Clocks, Ricoh/HP/Intermec printers and DHCP on users XP and Windows 7 desktops. Setup ports on Cisco switches after replacement. Change 100 users over to VOIP phones. Upgrade 2D scanners for ULTA under contract with Smart Source.

Network Engineer, Assistant Exchange 2003 Administrator, Information Assurance Security Officer (IASO), Team Lead; STG, Jun 2009 – Sep 2010, Sep 2007 – Mar 2008

Image new computers/laptops to Defense Logistics Agency (DLA) standard desktop operating package. Migrate 300 plus users from Air Force to DLA network and associated equipment. Create and delete user accounts in Active Directory. Encrypt users’ laptops prior to temporary duty (TDY). Monitor the performance of the network to ensure continued operation in accordance with DIACAP and DoD Directive 8500.1. Scan network for vulnerabilities using Defense Information Systems Agency (DISA) Retina scanner. Provide end-user technical support for all IT equipment, to include desktop/laptop computers, network/print servers, printers, Blackberry devices and peripheral equipment. Identify and track problems using Remedy Action Request System. Assist on-site support staff in applying pertinent Defense Information Security Agency Security Technical Implementation Guidelines (DISA STIGs). Provide VPN access for users. Develop procedures for network operations to provide users with guidelines for efficient utilization of the network and procedures for support of all email functions. Complete daily, monthly, quarterly, and special backups of all file servers. Configure and modify Cisco operating systems and configurations on routers and switches. Destroy hard drives in accordance with DLA policy. Government contractor at Ft Sill and Tinker AFB, OK.

Senior Data Security Analyst, Information Assurance Security Officer (IASO);CSD, Mar 2008 – Mar 2009

Review and ensure which TCP/UDP ports and systems are authorized to be open for data transmission following DoD Directive 8500.1 Information Assurance and DoD Directive 8500.2 Information Assurance Implementation. Follow DIACAP and DoD Instruction 8510.01 for Interim Authorization to Connect (IATC) and Authorization to Connect (ATC). Execute network device and server scanning utilizing Retina Network Vulnerability Scanner and McAfee and Symantec Anti-virus programs on both Non-Classified Internet Protocol Router Network (NIPRNET) and Secret Internet Protocol Router Network (SIPRNET). Scan for wireless utilization within complex. Verify vulnerabilities using McAfee ePolicy Orchestrator and Host Based Security System (HBSS). Assist Information Assurance Manager (IAM) with gathering pertinent information required to obtain certification and accreditation prior to deploying any device into the network infrastructure. Ensure Cisco equipment will be configured to meet the appropriate Security Technical Implementation Guide (STIG) requirements and have a vulnerability scan performed on it and registered in the Information Assurance Vulnerability Management (IAVM) and Vulnerability Management System (VMS). Develop and deliver Security Standard Operating Procedures (SOPs), Plan of Action and Milestones (POA&Ms) and corrective action reports.Government contractor at Tinker AFB, OK.

Senior Analyst; Robbins-Gioia, LLC, Nov 2006 – May 2007

Develop and provide methods and materials for government approved briefings and training. Prepare curricula for lectures, group discussions, demonstrations and workshops. Instruct staff and government employee’s utilizing individual live network connections, informal classrooms and one-on-one environments. Evaluate training delivery, measure results and recommend program changes. Government contractor at Tinker AFB, OK.

Network Integration & Test Engineer, Team Lead; Base One Technologies,Mar 2005 – Jan 2006

Reconstruction of FAA FTI infrastructure of over 5,000 sites. Build and install telecommunication site by use of Harris Connectivity and Rack Elevation Drawings and record information on CPE Worksheets. Configure, modify and test Cisco operating systems and configurations on routers and switches, Harris Intraplex’s and Eastern Research products. Configure and test Analog and Digital signals. Coordinate effectively with Harris engineers for connectivity modifications so site would be ready for shipment on or ahead of schedule. Follow National Electronic Code for wiring of negative 48-volt power systems.

POS Hardware Technician; Electronic Terminal Services, Apr 2004 – Oct 2004

Install, configure, modify and test RF backbone with HP servers operating Windows 2000 following 802.11b wireless guidelines and CAT5 Ethernet cable for The Bon Ton Stores. Configure, modify and test Cisco switches. Install and test POS equipment to include NCR Cash Registers with Touch Screens, Signature Ports and printers operating Windows XP. Create connectivity diagram of completed site.

EDUCATION/CERTIFICATIONS

A+, Network+, Server+

Associates of Technical Study

Information Assurance Manager (IAM)

Security Officer (Management Level II)

Information Assurance Security Officer

McAfee ePolicy Orchestrator

Retina Scanner

Wireless

HBSS

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