Security Customer Service

Rami Ayyash

Grimsby, ON

Phone#: 416-***-**** ****-******@*******.***

HIGHLIGHTS OF QUALIFICATIONS:

* ***** *********** ********** ********** including comprehensive secure network design, enterprise security, Windows & web server administration and full lifecycle project management

2 Years Sr. Operations/ Systems Analyst Experience; Web Production Management Experience

Extensive knowledge of development in multiple coding languages

Strong leadership skills- lead critical projects during Knowledge First Financial’s rapid expansion phase design, architecture, testing, and support

In-depth experience with protocols such as: TCP/IP, DNS, DHCP, WINS, SNMP and security protocols

Solid knowledge of data backup technologies and procedures

Working knowledge Servers hardware and Desktop Support

Over seven 7 experience in DLP “Data Loss Prevention”, DR, and BCP

Strong analytical and problem solving skills

Excellent customer service, communication, interpersonal and organizational skills

Team player, self-motivated. Good relationship building skills

ACCOMPLISHMENTS:

Excellent communication and negotiation skills which resulted in saving Knowledge First Financial 40% of annual licensing costs

Introduced paperless solutions and usage of open-source products (Linux) which resulted in 20% cost savings

Trusted with many extra duties by management due to successful track record of completion of tasks on time

RELATED EXPERIENCE:

Aug 2013 – Aug 2015 Lead Technical Consultant (Contract)

Tangerine Bank (Scotia Bank), Toronto, Ontario

Act as the enterprise project lead on any new development or enhancements to systems or infrastructure changes, including merging with Scotia Bank systems, contracting, timeline and resource management, and budgeting

Coordinate with developers and testers to resolve issues during testing phase

Assist with managing the technical architecture of the brands digital marketing products including websites

Identify deliverables for each phase of a project, and ensure on-time delivery to a projects conclusion.

Provide coordination between multiple technical and business teams including DBAs, Server Administrators, Architects, Infrastructure Analysts, Developers, Operations Analysts and vendors

Test/review all projects/updates entering production to ensure integrity and monitor quality of site during deployment

Oversee and participate in all DR, DLP and BCP testing phases for IT and Core Business Unit teams to ensure timely recovery in the event of a disaster

Installation, configuration and supporting Apache, Tomcat and IIS

Provide support for production application and webserver platforms including WordPress, PHP, Java applications and .NET

Troubleshoot problems and issues, escalating issues within the organization

Provide server support and troubleshoot for MS Windows (03,08 and 12), MS SQL (08,12) and MySQL

Configure LINUX, Windows servers using automated and manual deployment

June 2013 – Aug 2013 Senior Enterprise Information Security Analyst (Contract)

BlackBerry, Waterloo, Ontario

Conducted information security oversight of business units in accordance with corporate information security policies

Developed an information security awareness plan; developed and / or solicited communications to support the plan

Conducted internal penetration tests to measure the security posture of the business units

Recommended additional security solutions or enhancements to existing security solutions to improve overall enterprise security

Managed Web application security related projects

Reviewed and analyzed network and system logs and derive actionable security recommendations and controls

Identified and mitigated Network, Systems, and Application security issues

2007 – May2013 Network Security/Web Administrator

Knowledge First Financial, Mississauga, Ontario

Successfully implement multiple IT projects ranging from forty thousand to seven million dollars

Confer with clients to identify and document requirements, assess physical and technical security risks to data, software and hardware

Develop policies, procedures and contingency plans to minimize the effects of security breaches

Administer user accounts and monitor user account activities

Provide information systems quality assurance analysts develop and implement policies and procedures throughout the software development life cycle (SDLC) to maximize the efficiency, effectiveness and overall quality of software products and information systems

Provide server support for physical and virtual environments on a regular basis; install and troubleshoot Windows (00,03,08) Servers, SQL servers, Exchange server, Active Directory, IIS, Apache, SMTP, Pop3, SCOM, Hyper-V, Microsoft CRM and other internet applications

Manage security solutions, including firewalls, anti-virus, intrusion detection systems, TippingPoint, Websense, Microsoft Forefront products such as ISA, TMG, and UAG

Document configuration and installation related to production, test and corporate systems

Maintain and implement Website Strategy for Knowledge First Financial within defined timelines and budgets

Evaluate vendor products, purchase, install, and maintain software as needed

Maintain and upgrade website hardware, software, technical architecture and connectivity; knowledgeable in SEO and Web Statistic reporting tools such as Webtrends, Urchin and Click Tracks

Collect, analyze, and summarize information for analyzing site and application usage, resource utilization and detecting unauthorized activity or intrusion attempts

Manage and maintain the IS security policies, procedures, software and hardware required to ensure the highest degree of confidentiality, integrity and availability of information and the compliance to industry and legal standard

2006 – 2007 Web Production Manager

IDP-Safenames, Toronto, Ontario

Trained and supervised employees; ensured policies and procedures followed at all times

Established and coordinated the business relationships between IDP-Safenames and the specified vendors

Thorough knowledge of clients business, products, services and organization

Worked with users to analyze current business processes and procedures to help identify gaps and areas for process improvement

Utilized standard corporate tools to record changes, service requests, and problem activities for tracking purposes

Domain names administration, including support for clients and resellers’ accounts

Provided web hosting and email support

Developed migration/ transition plan for 1600 websites

Reviewed existing client plans for adequacy on a regular basis; ran and tracked progress of all aspects of website projects

Excellent knowledge in Launching and troubleshooting websites, including MSSQL, Window Servers, IIS, and Enterprise Manager

2004 – 2006 Sr. Operations/ System Analyst

WSI, Toronto, Ontario

Participated in both operational analysis and software development

Contributed to technical team activities (design, modeling, prototyping, coding, testing, and documentation) in full-life cycle products

Worked with the CRM Implementation Team to document process improvements

Provided end-to-end data analysis, documentation to map data, workflow, and processes from disparate sources

Assisted improve processes and workflow on regular basis

Coordinated testing, upgrading and configuration of system files and services; network administrator

Broad technology knowledge (Operating Systems, Hardware)

Ensured changes are in accordance with appropriate operating procedures; provided client/ vendor support

Domain name Administration (IDP-SAFENAMES)

Managing, monitoring hosting servers (Web Servers, MSSQL Servers, and Imail Servers) and ensured high availability and performance

Troubleshooting and identifying errors on clients’ websites and database

Ran and tracked progress of all aspects of website projects according to company specifications

TECHNOLOGY:

Operating Systems:

Dos, Windows 9x/NT/2000/XP/2003/Vista/Windows7, Linux/Red Hat, Novel

Microsoft Applications:

MS Office, Project, Outlook, ISA Server, TMG, UAG, SSRS, TFS

Hardware:

- Cisco equipment, Routers and Switches, Installing hardware and drivers

Protocols:

Ethernet, Token-Ring, TCP/IP, IPX/SPX, ISDN

Programming Skills:

Delphi, VB, VB.net, ASP.net, C/C++, Dcom, Com+, HTML, Xml, Pascal, Assembly

EDUCATION:

2012 CCNA

2010 Enrolled in Microsoft CRM 4.0 Certification Program

Trios College, Mississauga, ON

2010 CISSP Certification

Acend Learning, Toronto, ON

2009 Computer TIA Security+ Certification

Accend, Toronto, ON

2008 Penetration Testing and Ethical Hacking Certification

NCI, Toronto, ON

2003-2004 Certification in Developing Web Applications utilizing Microsoft Visual Studio.Net (ASP.Net, C#.Net)

Centennial College, Toronto, ON

1998-2002 Bachelor’s Degree of Commerce, Information Systems Major

Ryerson University, Toronto, ON

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