Customer Service Security Officer
Resume:
Ulysses Vasquez
*** ******* ******, ********, ** 11208
***********@*****.***
Qualifications
Personable individual with 15 years’ experience providing excellent service and care to clients Highly patient and strong ability to empathize and help others Excellent interpersonal and communication skills
Bilingual: Fluent in English and Spanish
Basic knowledge of computers
Training and Certifications
NY State Security Guard License (Camba)
8 Hour Pre-Assignment Security Officer Training Certificate (Camba) 16-Hour On-The-Job (O.J.T.) Security Officer Training Certificate (Camba) Nurse Assistance (Allen School)
Customer Service Critical Thinking Certificate (Camba) High School Diploma (Thomas Jefferson Annex)
Experience
Brooklyn United Methodist Church Home Brooklyn, NY Certified Nurses’ Aide Sep 2002 - Feb 2015
● Answered patient call signals, determined needs, and provided assistance accordingly
● Turned and repositioned bedridden patients to provide comfort and prevent sores
● Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, and exercising
● Measured and recorded food and liquid intake or urinary and fecal output, reporting changes to medical staff
● Recorded vital signs, such as temperature, blood pressure, pulse, and respiration rate as directed
● Observed patients to detect symptoms that may require medical attention Brooklyn Queens Nursing Home Brooklyn, NY
Certified Nurses’ Aide Aug 2001 - July 2006
● Documented and reported observations of patient behavior and physical symptoms to nurses
● Fed patients, supplied and emptied bedpans
● Communicated with patients to ascertain feelings and need for social and emotional support
● Cleaned and sanitized patient rooms, bathrooms, examination rooms, and other patient areas
● Collected specimens, such as urine, feces, or sputum as ordered by physicians
● Restocked patient rooms with personal hygiene items, such as towels, washcloths, and soap
● Assisted with range of motion exercise for patients who were comatose and paralyzed
● Transported patients to treatment units and other areas, using chairs and recliners Additional Experience
Skillman Plumbing and Heating Queens, NY
Plumber’s Helper 3 years
River Manor Care Center Brooklyn, NY
Maintenance/Porter 3 years
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