Customer Service Administrative Assistant

NATASHA L. JONES

**** ******* **. **** **********, MD 20744 240-***-**** **********@*******.***

PROFESSIONAL PROFILE

Dedicated professional with over 10 years’ experience in office administration. Proficient in Microsoft Office Suite while typing 72 wpm. Productive and consistent professional who works independently and with a team.Excellent customer service in telephone, office management, organizational skills, and executive support.Experience in coordinating projects involving people and activities.

EMPLOYMENT HISTORY

Document Analyst Specialist 09/2014 - 7/2015

Bureau of Land Management Washington, DC

Typed digitized versions of existing Bureau of Land Management Manuals and Handbooks that are at least 20 Years old to create documents that are 508 Compliant. (U.S. Rehabilitation Act)

Performed administrative duties for Division Chief Of IRM such as providing customer service by screening all calls; Maintained current office staff documents and Information, weekly staff meeting minutes and other duties as assigned

Typed correspondence, reports, text and other written material from rough drafts, corrected copies, previous versions, while checking for spelling, grammar, punctuation, and formatting

Filed and stored completed documents on computer hard drive or thumb drive, and maintaining a computer filing system to store, retrieve, update and delete documents

Adjusted settings for format, page layout, line spacing, reformat documents, moving paragraphs and columns

Administrative Aide II/IT Officer Coordinator 1/2012 10/2012

Prince George’s County Government/DPW&T Largo, MD

Assisted the Transit Division in the overall administration and processing of work requests

Organized, maintained, and distributed work request, assignments and tracking logs related to the operations and responsibilities of the Transit Division

Provided general review of written material prepared by others

Established due dates in accordance with established guidelines

Properly recorded and routed all incoming items within one workday of receipt

Checked daily to ensure work assignments are complete within assigned due dates and extensions

Reviewed, edited, analyzed and tracked incoming and outgoing written and mail correspondence

Served as designated bookkeeper for Transit Division

Executive Administrative Assistant, Security 7/2008 02/2011

Covington & Burling LLP Washington D.C.

Answered security telephone for over 100 calls on a daily basis

Updated and maintained new employee profiles and pictures via company intranet

Maintained daily security log during normal work hours

Coordinated distribution of monthly parking passes for firm. Assisted with reconciliation of parking passes

Ensured proper distribution of security reports. Processed all incident reports into database.

Issued keys and ID badges for new employees

Conducted initial security briefs for new arrivals andmaintained incident report file folders

Ordered supplies and commence organization of office

Faxed and processed Criminal Background checks for all incoming employees

Maintained and responded to department email correspondence for daily visitors and service request

Maintained calendar, contacts and meeting entry for Director of Security

Executive Administrative Assistant/Office Manager 4/2005 4/2008

United States Postal Service Headquarters/Manpower Washington D.C.

Provided standard and advanced secretarial support for an executive

Exercised independent judgment with regard to routine matter

Prepared and maintained important and valuable spreadsheets in Microsoft Word and Excel

Prepared documents and material for Postal Service circulation

Edited and revised Postal Service Handbooks and Articles

Answered multi line phones for manager and routed such calls to proper individuals

Assisted with financial reports and payroll

Managed incoming and outgoing mail and departmental email correspondence

Managed office operations and ordering supplies and equipment

Maintained support for office staff of 24 contract employees and 4 Postal Service employees

EDUCATION

Platt College, Oklahoma City, OK 1998

Certification in Office Medical Assisting/Phlebotomy

*Active Government Security Clearance

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