Customer Service Representative
Resume:
Ryan A. Tamayo
+63-090******** *************@*****.*** PHP 30,000 Trece Martires City, Cavite
Experience
Apr 2014 - Present
(1 year 6 months )
Team Leader
LegisPro Corporation National Capital Reg, Philippines
Develop a strategy the team (Quality Analysts and Research Analysts) will use to reach its goal
Provide any training that team members need
Communicate clear instructions to team members
Listen to team members' feedback
Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed
Manage the flow of day-to-day operations
Create reports to update the company on team’s progress
Distribute reports to the appropriate personnel
Apr 2013 - Mar 2014
(11 months )
Quality Control Analyst
LegisPro Corporation National Capital Reg, Philippines
Ensuring that procedures are carried out carefully and accurately to eliminate errors.
Perform coaching session to Research Analyst after auditing assigned Companies.
Review finished output of Research Analyst.
Ensure and maintain that validated deliverables meet client requirements.
Jul 2011 - Apr 2013
(1 year 9 months )
Customer Service / Technical Support Representative
Transcom Worldwide Philippines
Answer phones and respond to customer requests.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.
Jan 2011 - Jun 2011
(5 months )
Customer Service Representative (CSR)
Sykes Asia Inc.
Non-voice account, Private Forum Moderator Support. Windows Live ID Account Password Recovery Agent.
Nov 2009 - Dec 2010
(1 year 1 month )
IT Assistant
LegisPro Corporation
Setup, troubleshoot, maintain, and perform testing activities on various computer equipment, peripheral, data communication, software, and network systems.
In-charge in CCTV Security and Card Access Badge, Asterisk PABX Server, co-manage our Active Directory, File Server, and Database Server.
Provide Level 1 Technical Support (Hardware and Software) to users on daily operations.
Assist the System Administrator/IT Officer and Global IT Director/CIO
Checking, monitoring, manage inventory of all IT Equipment and other Technology assets of the company
Education
Polytechnic University of the Philippines (PUP)
Bachelor's/College Degree in Broadcast Communication Philippines
International Electronics & Technical Institute, Inc.
Associate Degree in Information Communication Technology
Additional Info
Preferred Work Location
National Capital Reg, Calabarzon & Mimaropa, Anywhere in Philippines
Other Information
CAREER OBJECTIVE:
To use my skills and education to contribute towards developing and expanding business opportunities, with the chance to advance to a top management role in future.
About Me
Gender
Male
Age
25
Address
Block 72 Lot 20 Golden Horizon Homes, 4109, Trece Martires City, Cavite
Nationality
Filipino
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