Customer Service Representative/Security Guard

CERTIFICATIONS & LICENSES

• * & ** Hour Security Guard Certificates

• New York State Security Guard License

• Class D Driver’s License

EXPERIENCE

New York City Department of Parks & Recreation Queens, NY

Parks Attendant 10/2014 – 08/2015

Clean parks and bathroom facilities

Provide surveillance to the park while on duty, reporting suspicious activity to the Park Supervisor via verbal communication

Conduct investigations or vandalism to the park and reported findings in writing to the Park Supervisor

Esteemed Patrol Brooklyn, NY

Security Guard 10/2013 – 08/2014

Patrolled premises to prevent unauthorized activity at nursing homes, residential buildings, public buildings; worked shifts as long as 16-hours at a time

Detected and responded to signs of intrusion through video footage evaluation, inspection of locks, and response to all alarms

Ensured security of doors and gates, investigated suspicious activity and responded to emergency calls via radio dispatch

Provided assistance to handicapped and mentally-challenged clients while maintaining full surveillance over the premises

Monitored and authorized entrance and departure of every employee and visitor to maintain security of premises and answered alarms in order to investigate disturbances

Called police and fire departments on multiple occasions to properly handle serious situations

Wrote hourly reports of daily activities and irregularities in a log book shared with other security personnel, including the Manager of Security

Assisted the administration in maintaining accurate and thorough records of all entrances and exits, including detailed write-ups of prohibited activity

Successfully prevented any injuries, thefts, or other illegal activities from occurring throughout entire tenure with the company

CVS Pharmacy New York, NY

Customer Service Representative 01/2011 – 10/2011

Ensured customers were satisfied with every part of the flooring experience, from initial greeting through checkout

Memorized the company’s product offerings

Assisted customers with purchases at checkout counter

Stocked shelves with new store products by alphabetical order

Statue of Liberty New York, NY

Customer Service Representative 04/2008 – 12/2010

Ensured customers were satisfied with every part of their experience, from initial greeting through completion

Memorized the company’s product offerings

Recommended solutions within customer

Listened attentively to customer’s needs to ensure a positive customer experience

EDUCATION

Park West High School New York, NY

High School Diploma

Job Corp. Academy New York, NY

Facilities Maintenance

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