Customer Service Technician

Brad K Smith

*** * ******* *** #****

Cocoa Beach, FL 32931

678-***-**** (Cell) 321-***-**** (Home)

**************@*****.***

Summary

34+ years of professional mechanical repair in all phases:

Auto Repair

Medium Duty Truck Repair

Electrical Repair

Air Conditioning

Team Leader

Customer Service

Service Advisor

Parts Ordering & Receiving

Cost Estimating

Apprentice Training

Certified Master Technician

Professional Experience

Cartek Import Sales, LLC, Cocoa Beach, FL

March, 2015 to present

Full partnership in a small car sales business focusing on auto auction purchases and

retail sales

Atlanta Import Autoworks, Atlanta, GA

June, 1991 Nov, 2013 - Owners Closed Business

Contract Lead Technician

Diagnosis and Repairs of Customer Automobiles

Specialized in High Quality Customer Care and Service

Managed Work Flow through Shop

Maintained Labor Hours for Business

Trained 4 apprentices

Attended and completed training for updated technologies

Professional Swedish Car Repair, Marietta & Alpharetta, GA

June, 1988 May, 1991

Troubleshoot & Repair all types of vehicles

Assisted other technicians in troubleshooting techniques

Virginia Highland Volvo Service, Atlanta GA

Mar, 1987 May, 1988

Troubleshoot & Repair all types of vehicles

Assisted other technicians in troubleshooting techniques

Troncalii Jaguar, Decatur, GA

Feb, 1986 Feb, 1987

Line Technician

Repair of faulty after-market sunroof installation (Service Manager requested

assignment)

Dyer & Dyer Volvo, Chamblee, GA

Jan, 1981 Jan, 1986

Dealership Line Technician

Attended Dealership Training Program

1st Night Shift Team Leader

Consistently Led Most Efficient Team Until End of Program

Education

Cooper City High School, Cooper City, FL - High School Graduate

Broward Community College - 1 Year Community College in General Studies

Denver Auto & Diesel College obtained Auto Technician Degree

References

Carl Smith Former Auto Shop Co-Owner Atlanta Import Autoworks 404-***-****

Paul Upton - Former Auto Shop Co-Owner Atlanta Import Autoworks 404-***-****

James Hootman Business Associate 770-***-****

Adis Saric Former Apprentice 404-***-****

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