Sales Customer Service

Houston Mullins, III

*** ***** **** **. *********, TN 37211 * 901-***-****

*****************@*****.***

Results-focused, quality-driven professional with extensive experience in staff development and training, sales, and management positions, demonstrating consistent achievement of objectives, strong multi-tasking and service skills, and dedication to organizational goals. Possess advanced presentation and relationship development abilities, with track record of success improving sales and account management to ensure profit turnarounds.

EDUCATION

Tennessee State University- Nashville, TN May 2013

Bachelor of Business Administration, in Accounting

EXPERIENCE

Assistant Branch Manager 2012 - Present

Hertz Corporation, Nashville, TN

Analyze monthly and quarterly expense reports and income statement for branch location

Knowledge of General Accepted Accounting Principles

Budget and reconcile monthly and quarterly fleet inventory, purchase orders, and gas sales profits

Review and verify accounts payable/accounts receivable data for insurance replacement and corporate business accounts

Forecast and strategically plan daily operations, branch sales, and ensure monthly growth profits

Awards- 1st place overall highest service revenue per day(SRPD) over 150,000 dollars in Hertz products,1st place highest revenue sales numbers in STARS program, and 1st place store for NPS(Net Promoter Score) customer service surveys

Vice President of Finance 2010-2013

Alpha Kappa Psi Professional Business Fraternity, Inc.

Prepared annual budgets for the chapter each year and forecasted revenues and expenses for each academic year

Maintained financial transactions, reconciled accounts, and paid balances incurred by the chapter each year

Reported financial goals and chapter dues to Fraternity Headquarters and keeps accurate account of Chapter’s Financial Records for end of fiscal year audits reviews

ACTIVITIES & AWARDS

Member of Alpha Phi Alpha Fraternity, Inc. 2014-Present

Institute of Certified Management of Accountants-2013- Present

Tennessee State University Aristocrat of Bands- 2008-2013

Air Force ROTC Detachment 790- 2009-2011

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