Product / Project Management, Operations Restructuring

SAVITHA ANANTH ** Whitchurch Mews

905-***-**** Mississauga, ON L5A 4B3

********@*******.***

PROFESSIONAL PROFILE

Recognized and valued as an able team member with good foresight to guide and regulate key discussions regarding Product Management processes at a high-level, and simultaneously executed the resulting decisions at a micro-management level every day

Actively supported company through an overwhelming growth spurt over the last three years and constantly strived to simultaneously plan, implement and evolve operational processes on the go during ongoing worldwide growth, through uninterrupted focus and a passion to keep growing and achieving more

Consistently maintained a high quality of service, regardless of staffing cutbacks and simultaneous explosive growth in responsibilities, by way of careful prioritization and effective time and process management skills

Proven self- starter with initial experience at the grassroots level in every organization, and earned progressive positions through hard work, dedication, sincerity and team spirit

Built an excellent rapport with employees at every level of the company, and customers with varying needs/priorities

Fuelled a sense of urgency among team members, and the need to maintain high standards by exhibiting these qualities in personal conduct

Mentored new staff by engaging them in projects in a warm and friendly manner, and coached them to be the best they can be, through inspiring leadership

Designed and distributed weekly reports regarding sales, customer feedback, online clicking patterns, and shopping trends to senior management

Developed proficiency in SAP Material Management through experience as a sole administrator in product setups and managing Bill Of Materials

Worked with bare minimum resources in a non-profit, charity organization, and yet found innovative ways to meet growing needs among clients for basic essentials, through networking

Fluent in Tamil, Hindi and English

EXPERIENCE & ACCOMPLISHMENTS

Product Management

Served as the key administrator for hosting weekly product launch meetings where all teams relating to pre-launch operations were represented with at least one staff member

Undertook responsibility to review and approve minutes of product launch meetings

Liaised with web, product management, product marketing, operations, QA, warehouse, customer service, and technical support teams to ensure all Gate 4 invitees have the agenda and links to be discussed in the meeting

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Oversaw all aspects of communication between factories and internal teams to ensure accurate data (in rating labels, giftbox labels, master carton labels, and industry standard approvals) is provided to factories, in order to represent product accurately in the market

Oversaw all inspection reports to ensure factory has complied with instructions provided in the Bill Of Materials (BOMs), and update BOMs as regulated by product managers and QA

Took initiative to ensure all teams have completed their homework, before providing the green light to release products in the market

Program Management

Conducted extensive outreach in local community service organizations to make government-funded IT Skills Program available to the most needy community members

Carefully screened about 100 applications to determine the most eligible candidates for interview

Liaised with Adult Education Centre to conduct English testing for candidate assessment

Interviewed selected candidates, and determined overall scores to select top 15 students for the program

Set up placement opportunities for students with varied skill levels and competencies through cold calls to local businesses and networking

Followed up with students during the six-week placement program to gauge their progress, and make plans to evolve program for the next life cycle

Followed up with the employers after the placement program, to gauge possibility of hiring students from the program, and also strengthen connections to acquire placement for the next batch of students

Project Management

Served as the key administrator to manage the gating system over 200 products per quarter, through a quarterly cycle from concept stage to product launch

Coordinated flow of critical data between product managers, technical writers, graphic designers, copywriter, QA team and all factories

Integrated the smooth transition of all products into the gating system from quarterly roadmap meetings, where the next quarter’s products are brainstormed and finalized

Maintained quarterly roadmap master spreadsheets with approved products of all product managers

Served as the sole administrator to liaise and manage all translation projects between internal teams and vendors in a cost-effective manner

Worked closely with clients through all stages right from general enquiry, establishing a new clinic, customer support and troubleshooting, data extraction, and contract termination

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Web Marketing and Executive Reporting

Drafted, revised and finalized write-ups for product that won the CES Innovations award

Edited images, prepared marketing copy and designed web presentations to enhance product pages on retailers’ websites

Prepared and distributed detailed weekly sales analysis reports, exclusively for Costco (major retailer) to senior management

Conducted detailed analysis of all retailers on WebCollage to design and distribute weekly sales reports to senior management, regarding customer feedback, online clicking patterns, and shopping trends in order to re-channel and evolve in-house effort to boost sales

Diligently followed up on all aspects of review management, including email blasts, moderation, migration and administration

Worked excessive hours to meet an extremely tight deadline and finalize all images for a majority of old and new skus using PhotoShop before the new website launch

Carefully conducted critical usability testing on the new website and reported bugs before the new website launch

Customer Service and Communication Skills

Utilized strong troubleshooting skills to resolve client issues related to medical software

Played a vital role in coordinating all communication and troubleshooting activities between the clinics, development team and technical team

Worked closely with Peel Social Services to interrogate fraudulent clients and communicate the consequences levied on them

Enthusiastically inspired new/junior staff to be productive and valued team members with a positive attitude and role-modeling

Maintained pleasant and effective relationships with internal and external clients

Demonstrated excellent listening skills with mainstream organizations and Tamil speaking clients to ensure customer satisfaction

Counselled Tamil speaking clients receiving social assistance from the government in the matters of employment, life skills management and reporting to Peel Social Services in their native language

SAP – Material Management

Accurately maintained integrity of product information between SharePoint and SAP

Served as the sole administrator to set up new products on SAP and ensure data integrity between SAP BOMs and factory BOMs

Served as the sole administrator to issue non-stock purchase orders for all vendors using SAP

Developed and presented sample set of SAP product hierarchy codes for most effective product identification, to the senior management

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Technical Skills

Served as the key administrator in SharePoint to ensure accuracy in current status of all products

Used PhotoShop, DreamWeaver, and WebCollage to create custom designed web presentations for major retailers like Costco, Amazon, Best Buy etc.

Served as the sole administrator for Bazaar Voice to monitor all facets of review management

Used Clinical Logic – an EMR software to provide troubleshooting and support

Used Salesforce – a CRM software to maintain a detailed log of support activity on Clinical Logic

Successfully created a web portal for online ad transmission for the pre-press industry in a matter of two months to deliver large files by email, and fax with no prior experience in the publishing industry, or formal training in PHP and my SQL

EMPLOYMENT HISTORY

Lorex Technology

Product Management Coordinator 2012 - present

Web Content Coordinator (contract) 2011 – 2012

AssistMed Canada

Customer Service Representative 2009 – 2010

India Rainbow Community Services of Peel, Mississauga

Project Coordinator (contract) 1996 – 1997

Counsellor/Interpreter (contract) 1994 - 1995

Receptionist/Secretary (contract) 1993 - 1994

EDUCATION/PROFESSIONAL DEVELOPMENT

Diploma with Honours in Web Development, Toronto School of Business, Mississauga

Certificate in “Introduction to Psychology”, Sheridan College, Mississauga

B.Sc. (Applied Sciences) Computer Technology, PSG College of Technology, India

REFERENCES

Available upon request

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