Customer Service Sales

BETTY-JO SHORT

*** ******* *** *******, ** 416-***-****

***************@*****.***

HIGHLIGHTS:

Rogers Number One Business Reseller

An excellent communicator, with a great ability to connect with people

Great team player with an easy going personality

Strong work ethic and very quick learner

OBJECTIVE:

To work in a fast paced Sales/.Customer Service position where I can utilize my career skills and experience

WORK EXPERENCE:

Sales Consultant 411.ca (January 2010 – July 2015)

RESPONSIBILITIES:

Persuading clients to buy advertising space or time

Finding out who controls the advertising budget in target organizations and contacting them

Explaining the benefits of your medium, using statistics on readership or viewing figures

Offering a price and negotiating around it

Closing the deal and recording the details

Processed payments

Sales Consultant, Dependable Connections (September 2006-Janurary 2010)

RESPONSIBILITIES:

Sold websites to business owners

Improved sales team of 8 sales professionals (increased sales over 300% after taking over the team)

Developed strong relationships with sales staff often mentoring and boosting the confidence in each – helping them each achieve higher sales

Developed an excellent ability to explain complex internet technology to business owners with limited understanding

Developed a strong ability to explain the product benefit to business owners that had not realized the benefit

Managed customer hand-off from new sales inquiry to installation team

Customer Service Consultant, Rogers Cable 1997 – 2006)

RESPONSIBILITIES:

Provided world class customer service when handling incoming calls.

Listen to customers, analyze their needs and offered adapted solutions.

Promoted Rogers products and services

Took appropriate action to efficiently resolve customer issues

Identify customers need for additional Roger’s products and services.

Took accountability to solve issues from beginning to end

EDUCATION:

Memorial University 1984 - 1989

Bachelor’s Degree

Toronto School of Business 1991-1992

Fashion Merchandising & Design

Network Administrator 1997-1999

CDI College

Completed Professional development courses:

Win/Win Negotiations

7 Habits of highly effective people

Cold calling Techniques

Dealing with difficult conversations and people

Extra Activities

Volunteer for United Way

Traveling

Reading

Documentaries

Contact this candidate