Experienced Automotive Sales Support

PROFESSIONAL SUMMARY

Experienced professional with extensive Automotive Industry experience (Toyota, Ford, GM, Nissan, Hyundai, Honda) and strong customer service and account management skills.

Experience entering orders and part/order lookups using SAP.

Experience using Microsoft Excel Advanced functions (V-Lookup, Pivot Tables, Formulas, etc.) for Financial Analysis, Cost analysis, Data Analysis

Has worked with purchasing, buyers, engineers, and plant personnel.

Experience maintaining parts tracking in Excel.

Strong technical aptitude with ability to easily learn new technologies

Excellent written and verbal communication skills and presentation.

Strong relationship building skills with internal and external customers.

Technical: Microsoft Office (Word, Excel, PowerPoint), Microsoft Access, SharePoint, AS400, SAP, ISM, BPC, Microsoft Project, database management, and MD Systems (IMDS Database)

Ford System/Application Technical Experience: WERS; Web Quote; SAP/VPC; Covisint; EPayables; GPIRS; Vanguard

RELEVANT EXPERIENCE

ABB Robotics (via Collabera), Auburn Hills, MI

Order Management

2/15 – 10/15

Review booking packages to ensure contract review is complete and order is SOX compliant prior to processing of order.

Opening of project in SAP, entry of order in SAP and ensuring accuracy of order and Results Analysis key for revenue recognition.

Weekly tie out of orders for Customer Service (CS) & Robot Products (RP). Resolve any discrepancies.

Invoicing of all orders, obtaining Proof of Deliver (POD) where necessary to comply with SOX, GAAP accounting.

Push out all remaining current month dated orders, prior to month end close, to assist in accuracy of revenue recognition forecast.

Tracking of down payment invoices; ensure down payment received prior to delivery/shipment of equipment.

Assist 3rd party collection group to maintain reduction in overdue receivables – contacting customer direct where necessary; work with sales and project management as needed. Maintain collection notes in Financial Supply Chain Management (FSCM) module.

Dispute processor for invoices identified as “disputed” by customer. Research and resolve. Maintain notes in FSCM module.

Hino Motors Manufacturing, Farmington Hills, MI

Sales Specialist

11/13 – 09/14

Responsible for maintaining IMDS database through MDS Systems. Entered and updated material data into MD System. Verified supplier material and either approved or rejected submissions.

Analyzed price discrepancies and determined the reason for price increases/decreases.

Advanced use of Excel using pivot tables, V-Lookup formulas, and other Excel functions.

Negotiated quotations with our customer and the plants to determine truck modification prices.

Updated customer quotations based on understanding product costs and pricing.

Resolved payment and pricing issues with our customers and our plant locations.

Supported plant operations with day to day items regarding our customers such as returnable packaging quotes and prototype orders.

Maintained part database for pre-production, production and service.

Worked with the Program Manager to analyze costs for Hino’s plant expansion in Arkansas.

Education Achievement Authority, Detroit, MI

Teacher

08/12 – 11/13

Facilitated lessons for the purpose of improving student success in basic computer skills, entrepreneurship, computer applications and personal finance.

Planned weekly lessons and activities for instruction in basic computers, entrepreneurship, computer applications, and personal finance.

Collaborated with core Teachers on cross curricular assignments that include ELA, Reading and Math.

Used cooperative learning techniques to assist students in mastering course objectives.

Focused on ensuring students are working at their own pace while remaining on task.

Responsible for creating and maintaining several bulletin boards throughout the building that displays the EAA’s common language for student centered learning.

Participated in professional development on a semi-monthly basis.

Professional Education Services Group, Burton, MI

Substitute Teacher

12/09 – 08/12

Worked for Temporary School Staff, Dearborn, MI; Warren Consolidated School, Warren, MI.

Responsible for providing instruction to students during a Teacher’s absence.

Managed the classroom environment by maintaining classroom control and discipline.

Implemented Teacher lesson plans, assign students class work and homework.

Cooper-Standard Automotive, Novi, MI

Customer Service Coordinator

03/03 – 04/09

Coordinated the timely and accurate file maintenance of purchase orders with customer numbers and buyer codes.

Maintained parts tracking in Excel and part lookup in SAP.

Maintained business unit purchase order log according to Sarbanes Oxley requirements by acquiring information from both internal systems and contacts.

Responsible for input and audit production and tooling purchase orders in applicable systems (i.e., ISM, Vanguard, Trans4M, and PDM Link).

Responsible for processing production and service contracts (i.e., comparing quoted price, effective data, item, terms, F.O.B. point and verifying the reason for a price change where applicable.

Maintained accurate information on long-term agreements and their impact on projected sales detailing where contracts are due and comparing month end operations by platform with actual sales data compare to the budget and projections.

Completed monthly departmental reporting (including Open Economics list).

Supported Ford, Toyota, Hyundai, Honda and Nissan departments with account management.

Oversaw five year sales forecast via SAP, BPC and ISM, as part of a monthly process.

Involved in input department budget into ProClarity (BPC).

Maintained internal and external TS16949 audit documents.

CKGP & Associates, Troy, MI

Technical Assistant

01/00 – 04/02

Developed and maintained client databases in Microsoft Access.

Created and updated project timelines using Microsoft Project.

Generated contract notifications, assigned job numbers and transferred proposals to management.

Determined accuracy of the proposal package and verified that action was taken within the deadline.

Developed and maintained company presentations using Microsoft Office.

Conducted research on current and potential customers by use of the Internet.

Kelly Automotive Services, Dearborn, MI

Data Entry Specialist

10/97 – 12/99

While engaged as Data Entry Specialist at DaimlerChrysler:

Measured transportation costs of vehicles being transported to national auto auctions.

Updated and revised field manuals for auction personnel.

Provided department employees training in Microsoft Office (Word, Excel and PowerPoint).

Created database using Microsoft Excel to track employee discounts.

While engaged as Customer Service Representative at Ford Motor Company:

Researched and assisted customers with technical inquiries on Ford vehicles.

Provided customers with rebate, recall and maintenance information.

Directed customers to appropriate Dealer contacts regarding servicing of their vehicles.

Forwarded relevant information to the dealer with the intent to provide better assistance to the customer.

EDUCATION

Bachelor of Business Administration: Marketing and Management; Northwood University

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