Customer Service Technician
Resume:
Harry Moore
Gilbert, AZ *****
*********@***.***
PROFESSIONAL OVERVIEW
Retired Coast Guard after 20 years service. Former Cable Technician for Adelphia and Charter Communications in Southern California with 05 years experience. Presently working as Cable Technician for End 2 End Technologies in Gilbert, AZ. Also hospital Security Officer at Johns Hopkins in Baltimore, MD and St Joseph Hospital, Orange CA.
Strong communication, organized, motivated, and people very good customer service skills with over 05 years experience. Key assets include installation/trouble shooting, very good customer service and ability to multi-task; maintain/provide reports and documentation.
EMPLOYMENT
End 2 End Technologies, Gilbert AZ February 2015 to Sept 2015
• Cable Technician
o Installation
o Trouble Shoot
o Disconnects
o Reconnects
o Cable, HSI, Telephone
o Customer Service Skills
o Reports and Documentation
o Interaction with Customers, Dispatch, and Sales
Cable Technician August 2005 to August 2006
Charter Communications, Riverside CA
• Cable Technician
o Installation
o Trouble Shoot
o Disconnects
o Reconnects
o Cable, HSI, Telephone
o Customer Service Skills
o Reports and Documentation
o Interaction with Customers, Dispatch, and Sales
o Ensure all quotes are properly processed; pricing is validated and packaged for presentation to the client
Cable Technician February 2000 to August 2004
Adelphia Communications
• Cable Technician
o Installation
o Trouble Shoot
o Disconnects
o Reconnects
o Cable, HSI, Telephone
o Customer Service Skills
o Reports and Documentation
o Interaction with Customers, Dispatch, and Sales
MILITARY EXPERIENCE
• U.S. Coast Guard
• Law Enforcement/Search and Rescue
• 20 years of service
EDUCATION AND CERTIFICATIONS
• SCTE Certificate March 2015
• Charter Communications Cable Technician School Certificate 2005
• Adelphia Communications Cable Technician School Certificate 2000
• Law Enforcement, Search and Rescue, Fire fighting, and Port Security Schools
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