Engineer Customer Service
Resume:
Resume
Ronald L. Curl
Beaverton, OR 97003 USA
Cell: 503-***-****
********@*****.***
I have over 20 years experience in the Computer and Electronic Industry. I am looking for a position which will utilize my technical, customer service and leadership skills.
Experience
March 1, 2013 to Present
Oracle Corporation – Test Technician
3380 NW 215th Avenue
Hillsboro, Oregon 97124
Products: Database and Storage Systems
Exadata, Exalogic, Flash Storage, SPARC, SparcSuperCluster, CRS/CSI
Testing: Validation Test Software – Sun VTS
Duties include:
Start and complete systems in test following the manufacturing process.
Meet production schedule while maintaining the highest level of product quality.
Efficiently manage multiple systems under test.
Provide technical support to the team.
Identify and implement process improvements for the department and job.
Provide timely and accurate data reporting through failure reporting system and system status logs.
Practice & execute Lean Manufacturing principles, 5S/6S.
ERT – Emergency Response Team, First Aid/AED Cert. Fire Extinguisher Cert.
Applications:
SunVTS, Agile, Order Fulfillment Workbench, FAES, MES Workstation, MobaXterm, Web-Docs, TDMS. Oracle Linux Operating System.
August 2009 to March 2013
TVG/Betfair – Wager Operations Technician
1945 NW Von Neumann Drive, Suite 210
Beaverton, Oregon 97006
Duties Include: Horse Racing – Wager & Gaming Support
Network Operations Tech, 3rd Line Phone Support to Customers
Provide system administration and technical support for the TVG Data Distribution and Transaction Management Network operating systems and TVG website. This includes implementing, operating, monitoring, diagnosing, and optimizing the DDTM Network..Writing and implementing training documents and instructions for technicians and engineering. Maintain over 100 servers on a nightly basis doing backups, System & Security Updates, and Engineering changes.
September 1996 to May 2009
Intel Corporation – Senior Manufacturing Technician
2004 to 2009:
5 years exp - FAB D1D - Preventive and corrective maintenance on semiconductor equipment, including electronic, electrical, chemical, mechanical systems.
L3 Certification - Vendor Factory trained on AMAT and Varian 300mm Ion Implant systems.
Develop and deliver training material in support of the Implant Module. Set up Module training goals and expectations.
Over 10 years experience with MSWord, Excel & MS office products.
Manage process and work flow in a production environment reporting to Operations Manager and Tool Owners.
Coordinate safety issues and responses to resolution – Take safety reports from Techs and investigate finding owners. Tracked to completion.
2002-2004
Engineering Technician – I spent 2.5 years in an engineering server lab before it closed its doors in DuPont Washington
Duplicate and verify customer issues, liaison with the business unit to field.
Maintain enabling information for Server platforms.
Install H/W & S/W, Do Configuration changes and upgrades when necessary, approximately 85 servers, workstations and desktops.
1999-2002
Technical Marketing Engineer – Spent 2 years supporting Field Sales and Tier 2/3 OEM/System Integrators in bringing their products to market.
Traveled to customer sites with Sales to provide support and acting as a technical liaison between engineering – field sales and the customer.
Developing Customer and Field training for new product introductions.
1996-1999
Desktop Technician/Client Operations Specialist - Resolve to resolution any customer issues on their desktop/laptop or printer. Escalate or resolve any network connectivity issues
Managed vendor teams supporting Intel infrastructure.
Work with vendors to maintain system reliability.
1995 – 1996
Fiber Optic Technologies - Desktop Support Engineer
Intel Green Badge - support desktop systems within the Hillsboro campuses. Troubleshooting H/W & S/W issues, handling escalations to conclusion.
01/92 To 10/31/95
Dataserv, Inc. - Customer Support Engineer
800-***-****; 12125 Technology Drive Eden Prairie, MN 55344
Support desktop systems, Servers. Troubleshooting H/W & S/W issues, handling escalations to conclusion.
1984 – 1992
Cray Research - AKA FPS Computing, Floating Point System, Customer Support Engineer
Various positions from Engineering Tech to Field Service, Customer training, Board/Component level troubleshooting.
1980 – 1984
Prime Computer -Field Service Engineer
Installation and maintenance of Mini-Computers in the SF Bay area
Contact this candidate