Customer Service Manager

Patricia Gulley

PH. # 832-***-**** E: **********@*****.***

Objective

Employment experience Fortune 500 small business environments, seeking to assist your company’s profitability. I will add value to your standard order of doing business as team member and problem solver.

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Office Suite

Intuit QuickBooks Desktop 2014 QuickBooks On-line

Texas Licensed Life and Health insurance Agent

Experienced in basic/specialized accounting systems utilized by Fortune 500 to small business

Caterpillar University, 600 plus hours of corporate business training

Toastmaster International Inc., Certified Public Speaker

University of North Texas, Certified Job Coach

PROFESSIONAL EXPERIENCE

Inspire Career Consultants, LLC Houston, TX 03/2014 – 02/2015

Accounting Associate

Performed the accounting function using Intuit 2014 QuickBooks Online

Analyzed and prepared financial reports.

Managed all aspects of company’s purchasing and communication with vendors.

Completed Inspire’s application for Women Business Enterprise Assoc. certification.

Represented company at business and networking meetings.

Xerox Inc./ACS Houston, TX 01/2014 - 03/2014

Application Specialist

Responsible for credit card inquiries and processing of credit applications.

Global Geometry Houston, TX 08/2013- 03/2014

Brand Ambassador

Presented Nokia products in multiple marketing campaigns.

CBIC Construction, LLC, Houston, TX 03/2013 - 8/2013

Legal/Accounting Assistant

Performed administrative functions for legal, accounting, and executive departments.

Researched, documented and implemented company’s SOP for construction financial filing system.

Goodwill Industries of Houston, Houston, TX 03/2012 - 3/2013

Sales Floor Associate-Shift Leader

Trained new employees and community volunteers as well as delegated duties for existing staff.

Served in backup job role for donation door, donation sorting, and pricing sections.

Performed the stocking and organizing function in the retail entity.

Cimarron Graphics Inc., Plymouth, MN 11/2008- 04/2010 Bookkeeper/HR Manager

Maintained account receivable/account payable functions, monthly general journal entries.

Analyzed and assured the accuracy of account balances and assisted CPA in monthly preparation of financial reports

Maintained Human Resource files and biweekly payroll for 20 employees.

Designated as company’s liaison for customers and vendors.

GENERAL MILLS / MANPOWER, Golden Valley, MN 09/2007 - 02/2008

Finance Department Clerk

Reformatted financial department’s Excel worksheets to SAP using excel pivot formulas.

Reviewed departmental inventory list and produced reports of fully depreciated equipment.

Customer Service Center Clerk

Sorted and summarized a daily average of 500 promotional invoices summary into General Mill’s product categories.

Developed an Excel file to improve the data entry of promotional invoices that required GM’s Universal Product Code. The process increased data entry’s time and accuracy by 50 %.

CATERPILLAR INC., Peoria, IL 06/1989 - 02/2007

Marketing Product Support /Parts Author Information Analyst,

Composed Part Manuals for “Paving and Excavating” machine.

Presented to section team monthly safety topics and lead emergency evacuation drills.

Participated in employee volunteer teams for charitable causes.

Corporate Accounting Services / Account Clerk

Verified facility transactions and prepared general ledger postings for multiple facilities.

Wrote procedure manual for interdepartmental charges backs.

Trained and mentored new employees.

Facilitated the department restructure into team cells.

Audited Caterpillar employees travel expense reports.

Central Purchasing /Advanced Clerk

Maintained “Requisitions for Quote” process for suppliers.

Analyzed engineering change notices to blueprints.

Complied Lotus 123 reports project engineer.

EDUCATION

Chicago State University, Chicago, IL

Bachelors of Science in Business Administration – Accounting major

COMMUINTY ACTIVITIES

Habitat for Humanity Women Build Project Peoria, IL

Susan B. Komen, Race for the Cure Campaigns Peoria, IL

Peoria City Council Political Campaign (Board Member) Peoria, IL

Goodwill/Easter Seals Minneapolis, MN

Second Mile Ministries Houston, TX

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