Customer Service Administrative Assistant

Kandiss Carroll

**** ****** **. ************, ** 46254 317-***-**** **************@*****.***

EDUCATION

EXPERIENCE

Teach for America /Tindley Accelerated Schools, Indianapolis, IN

Founding Teacher, July 2013 – Present

Selected from of a projected pool of 47,000 applicants at a 14% acceptance rate, to join national teacher corps of outstanding college graduates who commit two years to teach in low-income public schools.

Taught sixth grade in all subjects during the 2013-2014 academic year and transitioned to second grade for 2014-2015 academic year. Both middle and elementary schools were in their founding year. (Certified to teach k-8)

Work long and flexible hours outside of required contractual time

Manage and build relationships with classroom of 24 scholars

Utilize Understanding by Design backwards planning to design rigorous curriculum for grade level with an average 80% pass rate on end of unit assessments

Analyze data from benchmark assessments (Acuity, ISTEP, NWEA) and execute data driven instruction

Implement whole brain and culturally relevant teaching as well as Teach Like a Champion engagement and behavioral strategies in order to foster a love of learning

Engaged in Professional Development training for Response to Intervention, VIA Institute of Character, and Uncommon Schools facilitators, as well as NWEA, STEP and Acuity assessments

United Way of Monroe County, Bloomington, IN

Free Community Tax Service Intern, February 2013-April 2013

Prepared federal and Indiana tax returns with IRS certification

Applied strong computer, analytical and problem-solving skills

Hoosier Café & Store at Willkie, Bloomington, IN

Supervisor, August 2010-February 2013

Worked directly under store management; supervise store and 10 employees.

Handled cash up to $600.

Hands-on trainer of 30+ entry-level employees.

Monitored scheduling and time keeping.

Enforced proper sanitation, serving, and customer service policies.

Undertook inventory of store at month’s end.

Encouraged employee innovation for more efficient operations.

Eli Lilly & Company, Indianapolis, IN

Administrative Assistant Intern, June 2009-June 2010

Executed various clerical tasks such as data entry use of Microsoft Excel, Word and PowerPoint.

Taught supervisor and co-workers efficient use of Microsoft Excel 2010.

Attended and outlined minutes for monthly department meetings in a timely manner.

LEADERSHIP

Mentor Teacher, Indianapolis, IN (June 2015)

Invited to teach summer school as a mentor teacher for incoming teachers to observe and shadow due to my faithful implementation of whole brain and culturally relevant teaching as well as Teach Like a Champion instructional strategies

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