Customer Service Information Technology
Resume:
LORENTZ JEBSEN W. LUMAWIG
**** ******** **. ******* ********** City
Yahoo Mail: **************@*****.***
Skype ID: lorentzlumawig
PERSONAL DETAILS
Age: 27
Religion: Catholic
Civil Status: Single
Nationality: Filipino
Birth Date: March 18, 1987
Birth Place: Manila
Height: 5'5"
Weight: 135 lbs.
OBJECTIVES
• To be part of an organization that will provide an opportunity to improve my skills,
utilize my potentials to contribute to its goal and vision, and offer career growth and
advancement.
• To work in a team oriented environment that has a common goal of achieving
excellence.
SKILLS
• Good in written and oral communication skills
• Computer literate with extensive experience in Internet Explorer and Microsoft office
covering a wide variety of applications
• Basic knowledge in Assembly Language, JAVA and Visual C++ programming
language
• Basic knowledge in HTML
• Basic knowledge in Adobe Photoshop and Macromedia Flash Animation
• Basic knowledge in Networking and Hardware Troubleshooting
• Enthusiastic, quick to learn with good interpersonal and organizational skills and with
high sense of responsibility
• Strong Customer Service background; excellent interpersonal communication skills
(both oral and written); highly analytical, flexible and keenly motivated.
• Possesses work ethics and had acquired leadership training and management
workshop to further enhance my potential as an individual.
•
EDUCATIONAL ATTAINMENT
TERTIARY: Manila Central University 2007 – 2012
Caloocan City
Course: Bachelor of Science in Information Technology
SECONDARY: St. Jude Academy 2001 – 2006
Malinta, Valenzuela City
PRIMARY: Notre Dame of Greater Manila 2000
Caloocan City
ORGANIZATIONS/CLUBS
Junior Philippine Computer Society (JPCS)
Manila Central University DULCEN
TRAINING AND SEMINARS
Technological Institute of the Philippines March 2011
• 3rd ITE Students Research Colloquium
SM Megamall Mega Trade Hall September 2010
• Tech Tutor 2
Manila Central University July 2010
• Unli Potential Success
Manila Central University February 2010
• Cybercrime and Hacking
Manila Central University September 2009
• Success Through Information Technology
University of the Philippines September 2009
• Philippine Youth Congress in Information Technology
Manila Central University October 2007
• E-Commerce Seminar
• Ascend Asia January 2011 - June 2011
Customer Sales Representative
Glucometer Account
• Stream Global Services June 2011 - September 2012
HP-IPG Inkjet printers
For Windows and Mac
Technical Support Representative
Agent Support Group Tier2
• SITEL Philippines October 2012 - November 2013
HP-KV Laptop Computers
Technical Support Representative
• TeleTech Philippines February 2014 - Present
T-Mobile Account
Chat Support
CHARACTER REFERENCE
Allen Kiel Benedicto Stream Global Services
Team Manager
Ma. Marjonette Ferrer Stream Global Services
Associate Trainer
Alain Legarda Stream Global Services
Senior Team Manager
Carlo Ysmael De Guzman Manila Central University
Professor
Hazel Joyce Mateo Holy Triune God Learning School
Inc.
School Administrator
Contact this candidate