Customer Service Representative

MARIA CELINA N. HERNANDEZ

** ******** ******, **** ********, Quezon City

Phone: 091*-*******

Email: *******@*****.***

Education:

****-**** ********** ** *** PHILIPPINES DILIMAN

Bachelor of Arts Major in Art Studies (Humanities) Minor in Speech Communication

CUM LAUDE, April 2010

Work Experience:

January 2013 to present MRK & ASSOCIATES

Training Associate

Assists with the scheduling of training sessions, organizing of the program flow, and notifying all relevant parties.

Ensures all training venues, materials, equipment, catering arrangements, and other requirements are in order.

Assists in training course set up and clear up before and after a training event.

Facilitates modules on Communication and Personality Types. February 2015 to present 51 TALK ENGLISH PHILIPPINES CORPORATION ESL Instructor (part time)

Teach Chinese students English as a Second Language. March 2012 to January 2013 NORTHWESTERN UNIVERSITY Executive Assistant of the University President

Conserved President's time and promoted the corporate image by representing the president internally and externally; providing liaison between the president, key executives, and employees.

Prepared invoices, reports, memos, letters, financial statements and other documents.

Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.

Spearheaded in the organization and facilitated programs of special events such as Strategic Planning, National Conferences, Graduation, Foundation Day, Parties (i.e. Christmas, Freshmania, Farewell Dinner for foreign exchange students, etc.), and the like.

October 2010 to December 2011 CITIGROUP BUSINESS PROCESS SOLUTIONS PTY. LTD. Communications Officer, Citibank Australia Accounts

Coordinated with the different internal departments of Citibank Australia on a daily basis to ensure handled accounts are up to date.

Customer Service Representative to Australian Citibank clients.

Managed team statistics and reported to the Team Manager. Extracurricular Activities:

Christ’s Commission Fellowship Music Ministry Member (2014)

Victory Christian Fellowship Kids’ Ministry Member (2012-2013)

Fairview Christian Fellowship Youth Discipleship Committee Head (2005-2011)

Fairview Christian Fellowship Youth Council Member (2005-2011)

Fairview Christian Fellowship Small Group Facilitator (2006-2011)

UP United Nations Educational, Scientific and Cultural Organization, member (2007-2010)

UP Arts Studies Society member (2007-2010)

Fairview Christian Fellowship Music Ministry Member (2005-2010) Trainings/Seminars Attended:

10th National Conference on IT Education (October 2012)

Soft Skills Training (2011)

Becoming an Effective Small Group Facilitator (2010)

The Second Philippine Art Studies Conference: New Directions in Art Studies and the Humanities Secretariat Committee (February 2010)

iBelong Philippines Leadership Training/Seminar, (April 2009)

Condensed World Mission Course (2007)

Skills:

Fluent in English and Filipino (IELTS Overall Band Score: 8.0)

Proficient communication and interpersonal skills

Expository presentation and speaking skills

Computer literate; well versed in Microsoft Office Applications

Facilitating skills; leading small/big group discussions (for training programs, support groups, FGDs and such)

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