Manager Quality Assurance

JOHNNER LONDONO

**** * ***** ** *******, Illinois 60657

312-***-**** *******.*******@*****.***

Software Quality Assurance Manager QA Supervisor QA & Testing Management

PROFILE

Highly accomplished, results-driven software QA management professional with proven success in planning and leading QA/UAT testing and projects. Special expertise in all testing methodologies, including reliability, load, stress, usability, regression, automation framework, security, functionality, and many others. Adept at managing testing for web, client-server, network, and database applications. Experienced at creating test processes, strategies, and plans. Excellent problem-solving skills. Bilingual in Spanish.

Areas of Expertise

QA Management Software Testing Process Development Metrics Release Support Scripting

Project Life Cycle Management Process Development Staff & User Training Standardization

Test Design Software Development Life Cycle (SDLC) Management UAT Testing

Mobile Testing Automation Framework Workflow Improvement Requirements

Process Optimization Solution Development Team Building Mentoring Bug Tracking

PROFESSIONAL EXPERIENCE

BRADFORD GROUP EXCHANGE, Niles, Illinois May 2010-Present

IT Software QA Manager (2010-present)

Manage E-Commerce testing application and initiated test process improvements. Manage a staff 7 direct reports and 5 consultants. Schedule daily priorities and monitor QA team progress. Manage the complete life cycles and work very closely with the business and project managers to plan future projects and releases. Also work very closely with the vendor to improve their process to insure faster and accurate delivery of code.

Accomplishments:

Implemented and grew QA team from 1 QA analyst to 12 QA analysts in-house and off shore with the possibility for more growth.

Developed and implemented automation framework. Automated 100% of smoke test and regression test suite

Created milestones and goals for each member of the QA team to track their progress which tie in to periodic reviews and feedback. Oversaw work plans for the group and tracked overall progression of the tasks/projects and provided feedback to the QA group and cross functional teams.

Managed the re-platform of the Checks website application. Over 2600 test scenarios created and over 4000 defects logged. With new website we helped increase sales over 30% after the first quarter the site was up in production.

Lead the implementation of the all mobile websites in company. Create and managed project from beginning to end. Lead the creation of test strategy and test plan, created test scheduled and the evaluation of what test devices and browsers the plan included based on data from the business as to what devices and browsers our customers are utilizing the most.

Able to quickly come into the middle of the E-Commerce project and Manage all Testing efforts

Coordinate UAT test effort to involve the business in earlier testing in the life cycle. The project was running 3 weeks behind and I coordinate a control test with that the business executed in our QA environment which helped us find critical defects earlier in testing.

Over 1300 test scenarios were executed for this project, we logged over 2000 defects and I helped prioritize and escalate any critical defects.

TOWER GROUP COMPANIES (formerly SUA Insurance), Chicago, Illinois 2008-2010

IT QA Supervisor (Jan 2008- May 2010)

Promoted to oversee application testing to facilitate process improvement initiatives. Supervise staff of 3 direct reports and 4 consultants, including offshore resources. Schedule daily assignments and monitor work. Manage complete project life cycles Work with business and project managers to plan future projects and releases. Carry out and lead staff training. Prepare annual performance reviews. Create test strategies and plans.

Accomplishments:

Established change management process for IT group and created QA readiness checklist later adopted for all projects prior to system testing.

Played key role in company’s 100% exception-free SOX audit in 2009, first time in 4 years.

Selected to lead first application implementation following acquisition by Tower Group. Created test strategy and plan. Managed execution of >700 test cases and identified >100 defects.

Turned around underperforming QA team and achieved major improvements in performance.

Senior UAT Lead Analyst (Feb 2006- Jan 2008)

Directed User Acceptance Testing and QA strategy development for critical Claims application. Controlled test environments for applications and databases. Documented defects. Compiled test metrics. Provided informal training for specialists on UAT training. Served as liaison to business and development teams, both internal and external.

Accomplishments:

Improved testing by migrating from waterfall to Agile methodology.

Increased quality by developing and implementing QA department’s first regression test suite, and building it to 100 scenarios for testing of new code.

Spearheaded implementation of company’s first Claims application. Led >1,200 test scenarios and identified over 1,000 defects.

Reduced regression test times 8 hours through automation of scripts.

Designed testing standards later adopted company-wide for application testing.

JOHNNER LONDONO Page 2 of 3 *********@*****.***

MCDONALD’S CORPORATION, Oakbrook, Illinois March 2005- Jan 2006

Senior Quality Assurance Specialist

Performed test case design, script creation, functionality testing, and system enhancement evaluation. Worked closely with store system developers.

Accomplishments:

Reduced cash register report errors 60% by developing regression test suite for cash register report program. Personally developed plan and gained approval from QA Manager.

Designed test plan for new gift card application and led >300 test scenarios.

Played active role throughout complete software development life cycles.

CNA COMMERCIAL INSURANCE, Chicago, Illinois 1998-2005

IT Senior Quality Assurance Analyst (2001-2005)

Carried out QA and user acceptance testing for new and modified software. Created test cases in Test Director and Winrunner Automation. Assisted with complete software development life cycles. Served as technical advisor to project teams and clients regarding development of quality systems and software. Developed new QA test plans, scripts, metrics, and applications.

Accomplishments:

Earned Achievement Award for creating and managing development of 450 property and casualty test policies, to validate output against web-based application.

Authored training materials and conducted training on use of new centralized web site for customer service personnel in Florida.

Agency Service Representative (1999-2001)

Customer Service Representative (1998-1999)

EDUCATION

Bachelor of Arts in Business Administration, DePaul University, Chicago, Illinois (in progress)

CERTIFICATIONS & TRAINING

Lean Agile Testing Practices

Management Skills for New Managers

IT Project Management Certification

Property/General Liability Insurance Certification

TECHNICAL SKILLS

Windows, MS Office, Project, Mercury Test Director, and others

LANGUAGES

Fluent in Spanish

Contact this candidate