Customer Service Quality Assurance
Resume:
Paris Scott
Brooklyn, NY **206
************@*****.***
Objective: Obtain a position in a company where I can maximize my
communication skills, administrative skills, quality assurance, program
development, and customer service experience
Education:
High School for Leadership and Public Services New York, NY 2007-
2011
H.S. Diploma
Experience:
Sweet Green New York, NY 01/2014 –10/2015
Kitchen Captain/Shift Lead
• Prepped in kitchen for hot prep, cutting vegetables, chopped and washed
lettuce
• Practiced proper food handling procedures
• Provided great customer service in a high volume environment
• Assisted the store in controlling profit by portioning out product to
specific portions
• Assisted with store orders and assured all orders were put away properly
• Washed dishes in a three compartment sink
• Assembled with store cleanliness
• Cooked food orders and maintain proficiency at every station
• FIFO produce and products accordingly
• Assisted other crew members to keep team workflow at efficient level
• Assured kitchen crew was being proficient and following recipe cards
• Coordinate efforts of the front end with the kitchen
• Ensure food quality and quantity
• Monitor food waste and manage inventory levels
• Ensure kitchen sanitization and hygiene procedures
• Manage kitchen equipment in terms of cleanliness and maintenance
• Ensure appropriate staffing and schedules
• Managed front of house
• Cash handling procedure
• Closed front and back of house
• Opened front and back of house
• Assured cleanliness was up to company standards
Toys R Us New York, NY 2012-2013
Sales Associate/Photographer
• Provided great customer service
• Assisted guests with any questions they had and ensured each was satisfied
• Maintained stores cleanliness and organization
• Handled cash and closed register
• Photographed customers during their visit
Additional Skills: PC skills with strong emphasis on Microsoft Word and
Excel, MS Windows, filing/editing, ability to multi-task, excellent
communication skills, work well under pressure, ability to type 50 WPM,
flexible to deal with changing priorities, working knowledge of internet,
ability to follow instructions and make decisions with no supervision.
Contact this candidate