Customer Service Manager

Terrie McClocklin

Kingston,Ont

613-***-****

*********@*****.***

Profile

Strong research and problem solving skills

Versatile, adaptable to a variety of work styles

** ***** ********** ** *** retail management,customer service and administrative sectors

Highly reliable, with a proven ability to get the job done

First Aid/ CPR certified

Relevant Skills

Research Development

Researched, compiled and formally presented a new operating system training manual.

Researched and compiled various training aids for new products and services

Maintained all computers and cash registers in the store

Researched and resolved any issues with our store margin

Hired and Trained new staff

Customer Service/Administration

15 years retail and retail management

Accurate cash handling: daily, weekly and monthly books

Successful assessment and meeting of a wide range of customer needs

Accounts payable, completing daily report for Operations manager

Reviewed daily transaction reports

Managed Customer Service and Cashiers

Handled and resolve all customer complaints

Communications

Highly effective written and oral communication skills

Creative, resourceful and organized

Proficient in various computer applications

Work History

2011- 2014 Retail Sales Manager Value Village

2007 – 2009 YMCA member services YMCA

2003 – 2007 Front end manager Rona Home and Garden

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