Engineer Service
Resume:
Perris, CA *****
Phone 703-***-****
E-mail ********@*****.***
Rashaad Taborn
Objective
Field engineer with 7 years utilizing my ability to successfully diagnose and resolve problems on electronic, mechanical instrumentation in a hospital or laboratory environment domestically and internationally.
Education
ITT Technical Institute Norfolk, VA
Bachelor of Science, Automated Manufacturing Engineering
Graduation Date: September of 2003
ITT Technical Institute Norfolk, VA
Associate of Applied Science, Electronics Engineering
Graduation Date: September of 2002
Summary of qualifications
Experience supporting imaging, biomedical and automated laboratory instrumentation.
Experience working in an FDA/ISO regulated environment.
Work independently as well as with other team members in a dynamic environment.
Assist in development of manuals and technical information.
Maintain spare parts inventory, tools, manuals and test equipment.
Maintain records of service events
Performs technical diagnosis of operational problems and repairs/calibrations on wide range of laboratory equipment to ensure that the equipment was operating to the customer’s complete satisfaction and manufacturer specifications.
Professional experience
11/12 – Present Neurologica Corp. A Subsidiary of Samsung Electronics Danvers, MA
Sr. Field Service Engineer
On-site install, troubleshoot and resolving complex technical problems on Neurologica CT scanner (computer tomography) and DR (digital radiography) equipment in a hospital environment
Provide 2nd line support to the distributors in all aspects of customer support
Travel to the field to train and/our resolve customer issues
Train new hire field service engineer on our equipment.
Run tests and simulations at our facility to assist with problem solving
Ensure escalation situations are managed and corrected quickly and professionally
Act as liaison with technical support for product introduction, evaluation, and major troubleshooting assignments.
Provide adequate documentation and reports upon completion of each assigned job
Perform other duties as assigned
01/12 – 11/12 Stratec Biomedical USA Inc Newburg Park, CA
Field Engineer
Install, modify, repair, and configure Stratec Biomedical USA’s EIA Gemini, IFA / EIA Gemini Combo instrumentation and the InviGenius DNA / RNA Nucleic Acid Sample Purification Systems
Achieve annual revenue goal by promoting sales of service contracts, billable services
Install approved equipment upgrades and modifications as required in accordance with technical documents
Responsible for On-the-Job training of all regional new hires before and after new hire training
Provide assistance and/or On-the-Job Training to other FSE's and Customer employees.
Responsible for mentoring new FSEs as required.
Responsible for seeking out new training to keep up with technology as it changes.
Demonstrate ability to keep up with technology changes by seeking out new training.
Perform all assigned PM's and urgent service calls and provide necessary records to hospitals and labs.
Respond to all service calls and apply corporate policy guidelines.
Submit accurate and complete reports in a timely manner regarding expenses, timecards and service reports.
Prepare service Contract Quotes in coordination with the Contract Administration.
Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
Assist sales with pre-sale configurations and consultation as required.
Act as liaison with technical support for product introduction, evaluation, and major troubleshooting assignments.
Successfully complete all Customers Product training.
Perform other duties as assigned
06/07 – 12/11 Dynex Technologies Chantilly, VA
Senior Field Service Engineer
Install, modify, repair, and configure Dynex Technologies DSX and DS2 automated enzyme-linked immunosorbent assay (ELISA) Systems
Ensure customer satisfaction through the completion of all routine maintenance, standard system checks, and required hardware and software upgrades
Complete administrative paperwork and computer reports promptly and accurately
Provide feedback to the Technical Director, Service Depot Manager, Technical Specialists, Manufacturing or OEM vendors concerning performance anomalies encountered in the field, and makes recommendations for service improvements
Analyze data and prepares reports by completing special projects on instrument service issues, as assigned by manager
Provide sales support by installing and maintaining systems at conventions and trade shows
Act as a consultant within the Dynex organization on system problems by making recommendations on system and procedural improvements
Provide feedback on improving the effectiveness, productivity or cost controls associated with the service of Dynex Technologies instrumentation
Maintain professional and technical knowledge by attending educational classes as required, and reviewing technical bulletins
Contribute to team effort by accomplishing related duties as needed
Deploy field service engineers after normal headquarters business hours
08/06 – 06/07 Murata Machinery Co. Manassas, VA
Onsite Field Service Engineer
Assistance in the start up of Muratec robotic automation system equipment inspection, qualification, diagnosis, and debugging of hardware and maintenance.
Conducts Operational Testing and Evaluation for the Overhead Traveling Transport Vehicle (OHT).
Support and configures software (SRC 330 OHT) that controls the robotic systems.
Establishes configuration management to ensure accurate measurement and reliability of silicon wafers for production in a clean room environment.
Trains new hires on software, Map Data System, and system requirements.
02/04 – 08/06 Siemens VDO Automotive Newport News, VA
Test Operator
Advised managers and engineers on design criteria for the sheet metal stamping process for Orifice.
Responsible for training and evaluation of new hires.
Conducted tests and evaluations for orifice disc products to prevent defects pertaining to the fuel injector.
Conducted developmental tests of production samples to identify defects and discrepancies in fuel injector.
Established setups and interfaces of Orifice discs for new injector launches and reflects the reliability through metrics and spreadsheets.
Reconciled and troubleshot equipment malfunctions through ad hoc processes, and independently developed resolved maintenance issues with Orifice discs.
Sampled micron level tolerances, tooling, and progressive carbide dies of Orifice discs.
06/01 – 02/04 Docu Pro Norfolk, VA
Field Service Engineer
Supervised City of Chesapeake’s Xerox copier account by ensuring equipment repairs, replacement, and accurate billing.
Oversaw the troubleshooting of equipment repair, investigated and resolved complaints, and evaluated technician work performance.
Installed software to ensure efficient use of network capabilities
Conducted machine maintenance to endure quality of operations.
Salary:
Negotiable
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